Assign Incident to Analyst

Teqspert
Teqspert
in Enterprise Security

I have previously assigned an incident to a user (myself) and now want to do this for all incidents. I'm baffled, however, to find the place I previously used to make the assignment.


Can someone provide a link to assigning incidents or some instructions.


Thanks

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Best Answer

  • Teqspert
    Teqspert
    Answer ✓

    Thanks for the replies. I had a tech session with Bitdefender that answered my question.

Answers

  • derenna2
    derenna2 goo

    It sounds like you're looking for guidance on how to assign incidents to a user in a specific software or platform.

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/95581/assign-incident-to-analyst

    Can you be more specific about your query.

    Regards

    Life happens, Coffee helps!

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    Bitdefender Ultimate Security Plus (user)

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @Teqspert,


    Are you, by any chance, referring to assigning an Incident within GravityZone console or the CustomerZone ticketing portal? Please provide additional information as to resolve the query in a timely and efficient manner.


    Best regards,

    Alex D.

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