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Assign Incident to Analyst

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Teqspert
Teqspert
in Enterprise Security

I have previously assigned an incident to a user (myself) and now want to do this for all incidents. I'm baffled, however, to find the place I previously used to make the assignment.


Can someone provide a link to assigning incidents or some instructions.


Thanks

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Best Answer

  • Teqspert
    Teqspert
    Answer ✓
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    Thanks for the replies. I had a tech session with Bitdefender that answered my question.

Answers

  • derenna2
    derenna2 goo
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    It sounds like you're looking for guidance on how to assign incidents to a user in a specific software or platform.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/95581/assign-incident-to-analyst

    Can you be more specific about your query.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff
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    Hello @Teqspert,


    Are you, by any chance, referring to assigning an Incident within GravityZone console or the CustomerZone ticketing portal? Please provide additional information as to resolve the query in a timely and efficient manner.


    Best regards,

    Alex D.

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