Assign Incident to Analyst

I have previously assigned an incident to a user (myself) and now want to do this for all incidents. I'm baffled, however, to find the place I previously used to make the assignment.

Can someone provide a link to assigning incidents or some instructions.



Best Answer

  • Teqspert
    Answer ✓

    Thanks for the replies. I had a tech session with Bitdefender that answered my question.


  • It sounds like you're looking for guidance on how to assign incidents to a user in a specific software or platform.

  • Flexx
    Flexx Defender of the month mod

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @Teqspert,

    Are you, by any chance, referring to assigning an Incident within GravityZone console or the CustomerZone ticketing portal? Please provide additional information as to resolve the query in a timely and efficient manner.

    Best regards,

    Alex D.