Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

dch48

Réponses

  • I just got 2015 and I want to stay with it for a while at least. The 2016 version is still new and potentially buggy. Also, from what I've read so far, I'm leery of that ransomware feature although people are saying that it is turned off by default.
  • I saw in another thread that the autoscans were removed from BD starting with the 2015 versions. I myself welcome this as I consider autoscans to be redundant and worthless. Actually the same goes for email scanning but so far I have left that turned on. You can however, make a Custom Scan and schedule that.
  • To Identity this I turned off BDTS 2015 ( Firewall, Web Protection, Active Virus Control, On Acess Scanning) and downloaded EICAR file and kept it in a location which I will never access manually. I turned back all the features. Its been 4.5 hours since I did this, I have no scheduled scans and my system is almost Idle…
  • The idea of "Autopilot" is to " Install & Forget "......If u want Bitdefender to do everything for you without bugging you everytime it does something you can set autopilot on.....But for those paranoid people like me and probably you this feature just dont cut it I even keep "Paranoid Mode" checked at times.... Actually,…
  • I apologize if this has been asked and answered before but the search function for this forum is absolute trash and only gives results for today. If you try to get older posts, you get all of them and not just what you had searched for. My question is this: Does Autopilot have to be turned on in order to get automatic…
  • The system scan takes a very long time. It took almost 2 hours on my system. I hope it takes less time after that first one. Does it or not? I did another system scan and it only took 3 minutes and 53 seconds.
  • The system scan takes a very long time. It took almost 2 hours on my system. I hope it takes less time after that first one. Does it or not?
  • Hi, A bit more information:- Looking in Task Manager I find that BD Security Service and BD Update Service run immediately at bootup, however it is the BD Agent (bdagent.exe) that is taking so long (minutes) to start. Any help appreciated. TIA Greg I just installed Antivirus Plus 2015 and my bootup time increased almost a…
  • Brilliant, your first solution worked for me. Life saver because I've got a programming exam tomorrow and the command prompt kept crashing! Clumsy work from bit defender IMO. Bitdefender Free is not compatible with Windows 10 and should not be used. It's still fine in other Windows versions. You should switch to another…
  • Bad news. http://www.bitdefender.com/solutions/free.html Click download. Best regards. Just a further confirmation of what we've been saying.
  • How about replies from technical support??Technical support answers and another here answer 2 They said the Bitdefender free wil NOT become compatabile with Windows 10... Where is the true?? somewhere on your twitter or on official forum...? I think we can believe both. Georgia said here that the existing product will not…
  • Hi, I just tried to download this file try this file BD free let me safe and star this malware. When I checked the virustotal BD analysed i malware, but BD free didnt reacted..when I scanned the file with BD free manually BD put the file to the quarantine..I tried it again and BD free let me download and install the file…
  • HI, as team member support of bitdefender free said, there is no update for BD free for W10. Which another free antivirus would you recomended? I vote for Panda free...but thinking about 360 essential..not sure if I can trust them, chinese company etc. Avast is too bloatware...to advertising... I also went for Panda Free.…
  • Hello, Bitdefender Antivirus Free Edition is not compatible with Windows 10. You will be able to install it but there will be side effects including but not limited to inaccurate detection, unwanted false alarms of legitimate apps that come with Windows 10, etc. As the best protection for the new OS, we would recommend one…
  • Hi, I've used the free version previously with a different version of the windows o.s. , I recently upgraded my computer to windows 10, and downloaded & installed version 1.0.21.1099 . I just want to make sure that it is indeed compatible with windows 10 o.s., and if not will they be releasing a different version that is…
  • And why did you decide that BF is compatible with Windows 10? The system requirements of this antivirus is not filled Windows 10. Maybe not, but it does work. My Start Menu comes up without a hitch. It was already installed before doing the upgrade to 10 from 8.1 and it carried over perfectly., except for the web scanning…
  • Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and…
  • I had to uninstall BitDefender . It always causes a BSOD screen. This is the dump: ================================================== Dump File : 073115-31781-01.dmp Crash Time : 31/07/2015 20.26.28 Bug Check String : KMODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x0000001e Parameter 1 : 0xc0000005 Parameter 2 : 0x9177c056…
  • when I use Microsoft edge...HTTP scaning is NOT working eaighter... It's not working period. With any browser.
  • When I do a complete uninstall/reinstall auto scans start to work. As stated earlier, the last time they ran regularly from 4th July to 21st July then stopped. However, virus signatures continue to update (today) as do product updates (31st July). Virus signature and product updates are two different things Check to see if…
  • According to this virustotal analysis Bitdefender is the only engine labeling that address as a malware site and Bitdefender Antivirus Free Edition on Windows 8 reports it as such. How about downloading the eicar test file form eicar's download page: Does it block the page or does it quarantine the file after downloading…
  • The web protection does not seem to be working in the free edition either.
  • Auto scans are working fine for me in Win 10. I turned them on just to see and I got 2 quicks and a deep in the last 36 hours. They are now turned back off. I have not received any product update however in the last year.
  • HTTP scaning is NOT working. Look..When I visited Visit My Website with Windows 8.1 bitdefender free blocked whole website with bitdefender warning....because there is eicar.com false virus for testing antiviruses... Now when i visit the same webpage, bitdefender doesnt react unless Im downloading and saving the file....…
  • I would be very surprised if Bitdefender Antivirus Free Edition had any trouble on Windows 10 with regard of scanning files (including HTTP scanning) or monitoring the file system. I would await a word of confirmation from Bitdefender® regarding its use on Windows 10 mainly because of the proactive protection side of it…
  • Hi, Does anybody knows if is going to be the bitdefender free supported for windows 10? What everything is not working with W10? Ive noticed that the HTTP scaning its not working so far...Everything else seems working to me.... Everything seems to be working here. How do you know that HTTP scanning isn't?
  • BDFree is not compatible with Windows 10. It most certainly is. It's working perfectly for me. It survived the upgrade from 8.1 to 10 flawlessly.
  • Logs > Bitdefender has updated > More details... > Bitdefender has performed a product update. No product update here. I even upgraded to Windows 10 and it still says version 1.0.21.1099. The signatures have updated twice since the Windows upgrade though. I have never seen any updates in the logs other than the signatures.…
  • I never see popups on any of the 3 machines BD Free is running on. I certainly have never seen one while in full screen mode. I only get notices when it blocks a webpage or thinks it has detected something bad. I've only had 2 of the latter instances and both items were restored from quarantine and excluded from further…
    dans Popups Commentaire de dch48 juillet 2015
  • I don't get what you're talking about. I downloaded a small file which went right into my downloads folder. (Antivirus_Free_Edition.exe 158 kb). On running that file it downloaded another file for 64 bit which was the actual installer (Antivirus_Free_Edition_x64.exe which is 9.96mb in size) also into the Downloads folder.…
Avatar