fa355115

Windows 10 version 1607 - 14393.1198, in wired ethernet (no wifi) I have no other security soft running ...

Obviously the parental control isn't parsing your ###e properly. Have you got Bitdefender on your computer set to automatically sign into my.bitdefender.com? I think it needs that to be connected to the dashboard and parental control. YEs because when I click the Bitdefender icon on the bottom right corner it tells me…

So to resume, files are well desinfected, and both supress and supress all buttons do suppress .... the events or the infected files ?

Well, werby you seem to have something "against" Bitdefendre, but I must admit the answer of Georgia seems correct, and not the one of "ONT. My question was related to the desinfection "automatic or manual action" of all those cookies found on my system, but reading the message I have on the printscreen I posted (sorry…

Hello, @ fa355115: The files are cookies and they have already been deleted by Bitdefender. What you see there is the list of events, which showcases a detailed log for each Bitdefender module activity. For instance, you can easily check if the update was successfully performed, if malware was found on your computer etc.…

Bonjour, I highly recommend you to post on the english forum, otherwise you won't have the proper response here (french forum). http://forum.bitdefender.com/index.php?showforum=293 To answer you, Cookies are not viruses, don't worry (http://en.wikipedia.org/wiki/HTTP_cookie) I don't think your computer is infected, but…

Hi there ... I am sure I have a Virus or malware on my computer equipped with Bitdefender 2013. I have Windows 8 with internet explorer 10, and in Internet options, Start Page, I always have "about:blank" coming in qnd replacing my first "start page" ... Every time I need to "remove then reinstall" Internet explorer 8…

Merci !!!

Bonjour fa355115, Oui il est possible de scanner son disque hors Windows en utilisant le cd de secours de Bitdefender dont l'image est téléchargeable à cette adresse ci-dessous. Une fois le cd gravé, il suffit de booterl'ordinateur avec ce cd. http://download.bitdefender.com/rescue_cd/...0_5_10_2010.iso Cordialement, Yann…

bonjour, d’ailleurs malekal a fais de très bon article comme toujours concernant, le virus gendarmerie et sacem voir ici gendarmerie sacem/police ok ... la solution pour moi etait de redemarrer en mode sans echecs, restaurer un point de restauration dans la passe, et redemarrer. ensuite scan avec bitdefender. Mais le plus…

Merci pour la reponse rapide. Le probleme avec ce virus c'est qu'on a plus acces a rien une fois que la page s'affiche ... donc pas possible d'aller dans Bitdefender , mode secours, etc ... A propos d'autres logiciels de protection, je ne vous suit pas ... si Bitdefender est la, il aurait du detecter ce virus, non ? Qu'il…

Here you are ... [Ticket#: 201202275000751] Pay attention, as I said, this ticket was for the H.264 issue which is now resolved, and this is during teamviewer session of this ticket which I privided the support team the issue description and packages concerning the issue mentioned in this thread with Yamj / TOMY / java…

yep - I know about this post. What I al saying is that previous ly it didn't seem to work with english version of 15.0.37.1560, and it is working with the one I installed yesterday ... So I do not understand what you mean by the fact that I need to read this post (which is another issue I raised concerning TOMY and java)…

Christian, There was no ticket ID for this. I took the opportunity to be in contact with the support via teamviewer for the H.264 issue to also discuss the TOM / java issue. I have provided the support guy/girl the links to the TOMY / YAMJ packages, and they said they would follow through this thread. Should I open tickert…

ok - issue is still there, but it was specified above that it was working by putting tomy.exe as exclusion - allow in bitdefender. It was then specified that it was even not working with this exclusion later on. In fact, the exclusion which needs to be defined is java.exe; and not tomy.exe. So for the moment, I have…

Hi The changes in the latest build are listed here: http://forum.bitdefender.com/index.php?sho...st&p=137052 This is the official changelog. The unofficial chnagelog shows the major improvements that were made regarding the TrafficLight module. Let me know when you receive the answer from Synology support. Until then, I am…

Hi Christian, I have some more additional news for you. I did some more testing, and here are the results. Synology Surveillance station can play videos based on 3 principles : Event manager : this is a list of videos (H.264 or MJPEG) recorded in the past, listed as files we can click on to play the video. Here the MJPEG…

Hi Christian, Besides the H.264 issue which is not solved; I have also un-installed and re-installed the English version of Bitdefender and I am now with 15.0.37.1560. But TOMY is still not working; I am still getting this error message : Error occurred during initialization of VM Could not reserve enough space for object…

Hello The update was released only for EN and DE. It will be soon for other languages. Could you please temporary install the English version to confirm if everything is OK? You have all the details over here: http://forum.bitdefender.com/index.php?act...f=241&id=44 Thank you very much for understanding. Hi Vhristian, I…

I confirm the update is NOT working. I have repaired, rebooted, and updated; but I am still at : 15.0.36.1530 Are you sure the version is ready for delivery / download ? P.S. : Oh but I see now "Languages: US, DE". Mine is in French ... Many Thanks !

Hello Did you actually checked the product update when you are prompted by Bitdefender update module? I know that you have the update configured in this way because I've told you to do that as a workaround for the issue related to Java. Thank you. well, in "prompt" mode, signatures are available, but not product update…

P.S. : I have re-started my computer 2 or 3 times, he did install the latest signatures, but not the product update. I am still at 15.0.36.1530 ...

Hello A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number). In order for the product update to be installed, you need to reboot your machine(you should see in the Events…

Doing a up on this subject, thank you.

I think the issue here is NAS. I would check the TCP port being used on that and make sure that the BD firewall is set to allow traffic on it. Good luck. Well, I do not agree with you. Everything is working fine without bitdefender. Once bitdefender is there, it is not working anymore. So Issue is with bitdefender, and not…

Hi When the update will be released, I will post here the changelog: http://forum.bitdefender.com/index.php?sho...mp;#entry134226 The update will be automatic with no further actions required from you. Thank you. Christian, I will have a look, but is there a way I can be informed when such post is updates ? I cant' reply…

ok, many thanks for this. the file is not renames, yet "still avc3.sy_" Thank you for confirming I can continue updating the signatures ... I am waiting for updates from you. Many Thanks for your support !

Many thanks for your support, Christian. Bitdefender update has been set in prompt, file has been renamed in safe mode, and the computer restarted. When should I expect Bitdefender to ask me for an update now ? Is that on specific days in the week, or should I wait a few days ? Can you please also tell me more about this…

Hello In order to further investigate this issue, we will first need to set the BitDefender Update on Prompt so the changes will not be reverted upon auto updating. Please follow the steps below: 1. Set the BitDefender Updates on prompt; 2. Restart the computer in Safe Mode. 4. Browse to: C:\Windows\System32\drivers…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Hi Cristian, Were you able to find what the…