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From: Major Update Causes Bd Connection Problem

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edited November 2009 in Trash

Hello AndreiRC,


We are close to release a fix, but until then, we need make some tests so that we can be sure of the resolution. I know that you are using BitDefender Antivirus 2010 . If possible, try to perform the steps bellow and let us know if the update works after that :


1. Start your computer in Safe Mode :


- restart the computer;


- repeatedly press the "F8" key several times before Microsoft Windows begins


to load (you need to press "F8" until you will be displayed a text menu);


- select "SAFE MODE" in the text menu and press "Enter".


- wait while Windows loads in Safe Mode; this process ends with a confirmation


message; click "Yes" to acknowledge.


2. Browse to the next location : C:\Program Files\Common Files\BitDefender\BitDefender Update Service and look after the file "wsdns.dll" .


3. Rename it in "wsdns1.dll", reboot your PC and then try to update BitDefender.


Let us know what happens.


Note: These steps can also be applied by the users that have disabled the BitDefender Firewall and still had the same update error .


We are looking forward to your replies.


Thank you.

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