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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello, Even if interface doesn't load, you are protected, but there is an issue. Try repairing the product from Control Panel After that the problem should be fixed. If not, please tell us. Thanks for feedback, Alex
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The 1st problem with usb flash drive: - On Fat 32 the product can disinfect infected files, cannot quarantine. - If you try to copy an infected file from FAT32 usb drive, Virus Shield will quarantine it immediately it arrives on your pc The 2nd problem with Virus Shield: - We don't know what happened there, if you repaired…
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Yes, this is normal. Full scan runs through all the files first time. Next time, it scans only the files that were modified. Thanks for feedback, Alex
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Hi MrClosedEyes, Thanks for replying to my question..I was 'hoping' a moderator would respond..of course no offense to you ! That's my point..why SHOULD we have to stay logged in all the time to the 'My BitDefender' account, we are 'connected' to them anyway with the anti-virus continually running in the background anyway.…
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Hello, Main interface(gziface.exe) is opened by product's service gzserv.exe. Thanks for feedback, Alex
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Hello, Sorry for incovenience, in the next update the date will be set correctly it's a known issue, it will be fixed in the next product update. Thanks for feedback, Alex
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Hello, Thanks for notice For further investigations we need one file from your computer, can you help us? It's about gzserv.log located in the bd av free installation folder(default C:\program files\bitdefender\antivirus free edition\gzserv.log) You can upload it via www.sendspace.com or www.mediafire.com What operating…
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For the product to remain free, you must stay logged in all the time. That's how it works. Thanks for feedback, Alex
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Bitdefender free is compatible with malwarebytes, and only.
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Hello, This issue should be fixed now, can you tell us if you can login? Thanks, Alex
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Hello, Can you tell us what applications you have installed on those systems? It could be a conflict between bd avfree and another app. Thanks for feedback, Alex
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Hello, Exclusion option will be available in the next product update. We will post here the changelog after we release the new version. Thanks for feedback, Alex
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Hello, I suggest you to repair the product from control panel-add/remove programs. After the program is repaired, reboot your pc and login with your account; the problem should be fixed then. if not, please tell me Thanks, Alex
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Hello bradski, For further investigations we need a file from your system, named gzserv.log. The file can be found in installation folder of bitdefender free edition (default: C:\program files\bitdefender\antivirus free edition\. Can you please send us that file? You can upload it to www.sendspace.com or www.mediafire.com.…
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Hello, For further investigations we need a file from the system connected to the printer, named gzserv.log. The file can be found in installation folder of bitdefender free edition(default: C:\program files\bitdefender\antivirus free edition\. Can you please send us that file? You can upload it to www.sendspace.com or…
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Thanks for reporting, Should be fixed in the next hours. Alex
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Hello, You can install latest kit (1.0.14.889) from http://bitdefender.com/solutions/free.html, after uninstalling the old one. If the product reverts again to 1.0.13.859 please tell us. This only happens when you hit repair, but after that the product updates itself to latest version available on bitdefender.com Thanks…
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Hello, What do you mean by: "Custom scan" ? There is On demand scan (right click on any file/folder/volume) and Auto Scan (quick scan, full scan) BD AVFree is a product based on cloud technology, is absolutely normal to ask cloud if that file is known as infected, or not, for your security. Thanks for feedback, Alex
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Hello, This issue is known and fixed. It will be available in the next product update. Thanks for feedback, Alex
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Atlast I found the links for offline installation of Bitdefender Free Edition Offline Installation Kits For x86 http://download.bitdefender.com/npd/free/A...Edition_x86.exe For x64 http://download.bitdefender.com/npd/free/A...Edition_x64.exe Hello, These are online installation kits, it won't work if the system is not…
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Problem solved, sorry for the inconvenience. Alex
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Hello, There are some maintenance jobs in progress, we are working on it, should be fixed in the next hours. Thanks for feedback, Alex
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Salut, Crashul de hl.exe(Counter Strike) se reproduce la schimbare de rezolutie+tasta windows si fara Bitdefender Antivirus Free Edition instalat pe sistem. Investigam problema pentru crashul de BD AVFree(interfata), revin cu detalii. Multumesc, Alex
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Hello, I sent this false-positive to our labs, it will be fixed in the next hours. Sorry for the incovenience, Alex
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Ok If you encounter other problems with bd avfree please tell us. Thanks for feedback, Alex
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Hello, Please try to restart your machine and update should work. Thanks, Alex
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Hello, These websites were added to our blocking list. Thanks for feedback, Alex
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Thanks for reporting. It will be fixed in the next hours. Alex
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Hello, Website was removed from blocking list, thanks for reporting false positive. In the future we recommend to use this post to report false positives on websites or files: http://forum.bitdefender.com/index.php?showtopic=41634 Thanks for feedback, Alex
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Hello, You can reboot your pc and enter in safe mode. After that you can rename and recover quarantined files. Thanks, Alex