Deinstallation von BD scheitert.

Habe eine Abo-Verlängerung gekauft für ein Gerät statt drei.

In Central erscheint das neue Abo. Der "Installieren"-Button lädt die Exe herunter, aber außer der Frage "Änderung zulassen" und der Freigabe passiert nichts mehr.

Habe dann versucht BD manuell zu deinstallieren. Mit diesem Ergebnis:

Wie bekomme ich meine bisherige Version des BD vollständig deinstalliert?

Accepted answers

Flexx

https://community.bitdefender.com/de/discussion/98520/deinstallation-von-bd-scheitert

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Restart your PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

5) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found. Restart your PC in normal mode by unchecking the option you selected to run the system in safe mode, and then click 'Apply.'

7) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

8) Reinstall your Bitdefender product.

Regards

All comments

Flexx

https://community.bitdefender.com/de/discussion/98520/deinstallation-von-bd-scheitert

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Restart your PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

5) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

7) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

8) Reinstall your Bitdefender product.

Regards

einz

The uninstall tool helped. Thank you

Flexx

https://community.bitdefender.com/de/discussion/comment/333705#Comment_333705

Nice to know your issue has been resolved.

Regards