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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Kommentare
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Do you power off your PC, say, at night, leave it running, or hibernate/sleep? The reason I'm asking is because of the question asked in this topic & my posted reply. It almost sounds like Auto Scan is starting & stopping with system activity & recording the event. Have you tried switching Auto Scan OFF for a period of…
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Being a desktop, I find these events very peculiar. When Cristi B. reads your posts, he should have some idea how to proceed with investigating. I'll be following this topic as you have peaked my interest. Do you have the latest Build 15.0.34.1416? Regards,
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Hi Chimel, Are you referring to these or something different? I know they occur on my laptop (with Laptop mode enabled) each time I connect or disconnect the laptop from a/c power. Is your PC a laptop? But the quantity is not in the hundreds. Regards,
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Brad - how do you have your Update options set? With mine set to Silent Update and Postpone reboot switched OFF, virus definitions are updated without interruption. When a program update is downloaded & installed, I get a "Reboot" popup while I'm using the PC. If Postpone reboot is switched ON, you will not get that…
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Thanks, Cristi. Guess I can close this topic now.
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Glad you were able to figure it out. I will close this topic as resolved. Regards,
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@HKM - that new Build was released yesterday as mentioned HERE. Regards,
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@eklarter - please follow the steps from Cristi B. of BD tech support in the post above yours and submit the log files for further investigation. Regards,
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Glad we were able to help. I will close this topic as resolved. Regards,
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Thanks Cristi.
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The bdcloud folders in my Windows\Temp folder (Win7 x64) are all empty. Everything in the Windows/Temp folder combined only occupy a few KB of disk space. Regards,
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Hi Yes Right click the folder in Windows Explorer and Select "Scan with BitDefender". You can do a custom scan but I think and only a guess at this point it too scans the related system files connected someway to the individual file folder and particular file one designates as the target file or folder , just a guess…
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Finding your Build number is explained in this pinned topic. The update history for new Build releases can be found in this pinned topic. Regards,
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Dear Cristi B. I still have 2011 and I have over 220 days left on the license. As you can understand I will not purchase 2012 until that time has expired. I have heard of some free upgrade but everytime I try thisit asks for my licensekey and eventually I get charged? Could you be so kind to solve this issue for 2011 as…
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Updated virus definitions do not require a reboot, only BD program updates require a reboot. I have only received 1 reboot request in the past week for new Build 15.0.33.1409. If you are seeing reboot requests after every virus definition update, something else is wrong. I would suggest trying a Repair of your BD…
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I can confirm that under Build 15.0.33.1409, with BDAV Plus 2012 installed (and even after an uninstall and re-install), Laptop Mode is turned OFF after a reboot of the PC. Every time I boot my laptop, I have to turn Laptop Mode back ON and toggle the BD Toolbar ON, then back OFF, before opening IE9 or the BD Toolbar is…
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This was a known issue. A fix has been released as described in this post from BD tech support. Regards,
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Yes, it could create a conflict. One Firewall or the other. Not both. See the User's Guide page 1, section 1.1, 4th bullet item. Regards,
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Please post your trouble ticket number here to avoid unnecessary duplication of effort by BD tech support. Thanks,
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Please see this topic and let us know if this is the same issue you are experiencing. If it is, then please post back with the information requested by Cristi B. of BD tech support in that topic. Regards,
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Thanks for posting back with your success. I'll close this topic as resolved. Regards,
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Do you have any other security/antivirus/firewall programs installed on your PC? What product were you using before BDIS? If you uninstalled a previous security/antivirus/firewall program, how did you uninstall it - Windows Add/Remove programs, the program's own uninstall function or a dedicated uninstall tool? Regards,
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OK. Since BDAV does not have the firewall, I cannot verify the Paranoid setting. Regards,
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On my laptop (lenovo ThinkPad T410) even with the latest Build (15.0.32.1366) of BDAV 2012 (no firewall) when I power it up with the battery installed & connected to a/c power, Laptop Mode is switched OFF. I have to manually switch it on each time. EDIT: Just to be sure, I uninstalled BDAV 2012 using the Uninstall Tool,…
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This issue has also been seen in BD 2012 products. The discussion & resolution can be found in this post from DanyDan of BD tech support. Regards,
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Sorry if this one is out of topic, how to completely uninstall BD IS 2012? I think I'm going to postpone my subscriptions and use another antivirus or just leave my computer unprotected temporarily until BD IS 2012 is fully fixed or at least less buggy.. Hmmm sorry to say but I need internet to finish my assignments or I…
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Under Antivirus-->Shield-->Custom Level, if you have Scan only new and changed files (for increased performance) checked, then the scan will skip unchanged items since the last scan. I have that option checked and get similar results: Scan time: 01: 54: 28 Files per second: 86 Skipped items: 32477 Password-protected items:…
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Cromos - your problem sounds similar to one discussed in this topic. Try the solution given in the KB article to see if it resolves your issue. Regards,