Bitdefender VPN blocks access to ALL websites

avalis

When I turn on Bitdefender VPN, I'm basically unable to access the internet. This doesn't happen with other VPN's like Norton's. I don't know if there's something wrong in the settings that allows this to happen or it's something else. I would love a response from someone who might know. Thank you.

Flexx

https://community.bitdefender.com/en/discussion/100152/bitdefender-vpn-blocks-access-to-all-websites

If you’re unable to access the internet when your Bitdefender VPN is active, it could be due to the VPN’s kill switch feature, which is designed to block internet traffic if the VPN connection drops to protect your data. Ensure your internet works without the VPN, and try reconnecting to the VPN. Verify your VPN settings, particularly the kill switch settings, and adjust them if necessary. Keep your Bitdefender software updated, and check if your firewall or antivirus is blocking the VPN. If these steps don’t help, contacting Bitdefender support is recommended.

For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

MAYS24

" Verify your VPN settings, particularly the kill switch settings, and adjust them if necessary"

Please itemize what and which those settings are and their values please. I need values to verify.

Alexandru_BD

Hello @MAYS24,

What values do you need, exactly? VPN settings have a toggle to switch them ON/OFF. So, if you are encountering network issues, the first place to look would be the kill-switch. This stops all Internet traffic if the VPN connection is briefly lost. If you are using Bitdefender VPN on Windows, check this article for more information on its features and settings:

https://www.bitdefender.com/consumer/support/answer/7127/

Do you encounter network issues with all the websites that you are trying to access, or just with particular ones?
And does the connection resume if you disable the VPN? Keep in mind that network connectivity issues may also happend due to the firewall, so this is also something worth checking. If you can provide more details on the issue you are encountering, we can try to help.

Regards