How do I get Bitdefender back, after System Restore

penwright1029

I had to use System Restore. When it was finished, I found it had removed Bitdefender from my computer. I tried reinstalling it. That was successful. But now it's missing again.

Any suggestions on how to get it to function?

Flexx

https://community.bitdefender.com/en/discussion/100467/how-do-i-get-bitdefender-back-after-system-restore

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

4) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

5) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

6) Install the Bitdefender product: https://www.bitdefender.com/consumer/support/answer/2844/

If the issue persists, Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

penwright1029

I used free Revo Uninstaller, being careful not to delete my certificate information, which they offered to do. Revo Uninstaller did an excellent job of removing all files associated with Bitdefender.

I've been in touch with support for three days. Finally, one of their support representatives attached my correct email to my account. (They had the one from when I had the free program, even though I, initially, had the paid version with my correct email.)

I downloaded and installed the right Bitdefender program. Bitdefender AntiVirus Plus. It is now working. And I now use Firefox, as it instructs in their PDF manual.

I went to Bitdefenders support page and found an article stating to use 2Check to use Look Up Order, in order to get a new activation number. Bitdefender's article, specifically, stated to use their card information look up.

With my email address, they found it right away, but with my card number information, they kept stating that it wasn't found. I tried numerous times. I even called them which brought me no help, even though he could see my order.

Needless to say, I am not impressed with 2Check, now Verifone.