Why Bitdefender's virtual location is blocked by bit defender forum

Rock.87

Why i am being blocked by bitdefender forum's website while using it's own vpn service ?
whenever i choose Russia as my bitdefender's vpn's virtual location this the bitdefender forum's website shows me this :

Why Banning your own vpn service ? Why Don't You Trust Your Own I.P. ????

Gjoksi

Hello.

@Alexandru_BD can answer your question.

Regards.

Alexandru_BD

Hello @Rock.87,

Cloudflare sometimes blocks access when it detects unusual activity or VPN usage, as it can see this as a potential security risk. So, this may not have to do with the actual Bitdefender VPN you are using. Try accessing the site without the VPN, and if you need to use a VPN, switch to a different server location. Some locations might be blocked by Cloudflare. Also, clearing your browser cache and cookies can sometimes help if Cloudflare has cached your previous session as suspicious.

Regards,

Alex

Rock.87

oh so it was the cloud flare not bitdefender..am i right ?

Flexx

@Alexandru_BD, while I know this, I just want to make sure if I'm correct: Is it true that the Bitdefender forum server is hosted on Cloudflare, while the templates for the Bitdefender forum are provided by Vanilla, which can be customized by Bitdefender?

Regards

Alexandru_BD

Cloudflare is used on the Bitdefender domains, it has nothing to do with Vanilla. Cloudflare is being used worldwide to increase the security and performance of web sites and services.