Have subscription when installing on other device asks me to select and pay a plan

Haubarg

I have bitdefender ultimate. Trying to install on second device with email and password I get asked to select and pay a plan.

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @Haubarg,

Have you managed to install protection on at least one of the devices? And do you get this message when sending the install link to other devices? What operating system is running on the device?
First, if Bitdefender is already installed on any of the other devices that you are trying to protect, check if the product is linked with the Central account where you have activated the Ultimate Security subscription. The features of the Bitdefender product will change according to the subscription available in the Bitdefender Central account. You can use the Switch Account option for this, if necessary. Do this:

1. Double-click the Desktop shortcut to open the Bitdefender security solution dashboard.
2. Click the account account icon in the top right corner of the Bitdefender interface.
3. Click the Switch Account button to change the account linked to the computer.
4. Sign in again with the e-mail address and the password of Central account where Ultimate Security has been activated.

NOTE: do this only if Bitdefender was previously installed on that device.

Let us know how it goes.

Regards,

Alex