URGENT HELP NEEDED!

pawl

I Paid for another 12 months with a code that was accepted along with time left on current subscription keep on getting i have 19 days left when i should have over a year left last yr my bitdefender was updated but not this time getting fed up do i need to install another bitdefender on my laptop can someone from the company reply

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @pawl,

I have one question here: is the new activation code for an identical license/subscription as the one you previously had? (e.g. same product, same number of slots)
Because if you already entered the new code, however, the validity has not been updated in the Bitdefender UI on the protected devices, this most likely means that the new license/subscription was activated in paralell with the expiring one and not as an extension. This may happen for two reasons: either the two licenses/subscriptions are not identical, case in which the validity cannot be merged and you are only give the option to activate the new license/subscription in paralell during the activation process, or you've simply chosen to activate in paralell by mistake, instead of extending the ongoing license/subscription. As you may know by now, the Central account can accommodate multiple licenses/subscriptions.

In any case, if Bitdefender on your devices shows that they have 19 days of protection left, you can reallocate them to your new license (in the event this was successfully activated). First, check what licenses/subscriptions are displayed under the "My Subscriptions" tab in Central.
Next, here's how you can move devices from one subscription to another:

https://www.bitdefender.com/consumer/support/answer/34264/

Let us know what is the current situation for you.

Regards,

Alex