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Bitdefender Central is showing 2 of my devices as Windows 10 instead of Windows 11 Home
Answers
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Hello.
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Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
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Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.0 -
Hi,
There are different explanations depending on the section you are referring to.
For device information, that is the actual build of Windows 11. Displaying 10.0.22631 (for example).
For session, the explanation is that on Windows 11 a new user agent system was implemented that we don't support yet, and as a fallback, the old one still reports Windows 10, if this make sense.Premium Security & Bitdefender Endpoint Security Tools user
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Hi,
Thank you for the clarification. The distinction between the actual build number for device information and the user agent fallback makes sense. For the black screen issue, it might be tied to this fallback behavior or a compatibility issue with the session display. Ensuring the application supports the new user agent system for Windows 11 could help resolve these glitches.
Let me know if further details are needed!
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Hi,
Thank you for the clarification. The distinction between the actual build number for device information and the user agent fallback makes sense. For the black screen issue, it might be tied to this fallback behavior or a compatibility issue with the session display. Ensuring the application supports the new user agent system for Windows 11 could help resolve these glitches https://blackscreen.onl/.
Let me know if further details are needed!
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