Bitdefender Central is showing 2 of my devices as Windows 10 instead of Windows 11 Home

ColJGal

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hi,

There are different explanations depending on the section you are referring to.
For device information, that is the actual build of Windows 11. Displaying 10.0.22631 (for example).
For session, the explanation is that on Windows 11 a new user agent system was implemented that we don't support yet, and as a fallback, the old one still reports Windows 10, if this make sense.