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daydream
daydream miss
edited November 27 in Central and Subscriptions

paid my subscription and it says I am not protected , WHY

Answers

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/102283/subcription

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    I think there could be multiple reasons behind this, and there are a few questions that need answering, in order for us to be able to advise here. If you can share more information with us, we would be happy to try and help you out.

    If the issue persists and if you haven't already contacted the Support teams as previously advised, can you tell us if the order went through successfully, if you received a confirmation email and activation code, if this was an automatic renewal or a manual renewal, if you actually entered the new activation code in your Central account, and if you have multiple licenses/subscriptions running in parallel in the Central account? You can check this by clicking on the 'My Subscriptions' tab in Central. Bottom line is, we require more information here. 🙂

    Thanks,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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