Subscription renewal for Mobile security on a active subscription

BerniceP

Hi,

I purchased Bitdefender Antivirus Plus in July 2024 and is covered till July 2025. According to my subscription i can cover 3 devices. I installed it on my laptop and on my mobile phone without any issues. Now on Bitdefender central is shows the following for my mobile device:

Your Bitdefender Subscription is not active

Reactivate your subscription in order to keep your devices protected.

With my subscription paid up till July 2025, how can I reactivate the subscription on my mobile?

Thank you in advance.

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.