cancel and then upgrade

mickeyd

I purchased Total Security on 09/09/24. I would like to upgrade to Ultimate Security, but I have 9 months left on Total. Can I cancel and get a refund and then buy Ultimate?? Or what's the best thing to do?? I don't want to wait 9 months to upgrade. Thank you for your help.

Flexx

https://community.bitdefender.com/en/discussion/102463/cancel-and-then-upgrade

Kindly go through the complete article in the link provided below. It clearly states at the very beginning that you will only be eligible for a refund within the first 30 days of using the product if you are not satisfied.

https://www.bitdefender.com/consumer/support/answer/7217/

That being said, you can still contact Bitdefender support and see if they can provide you with a one-time exception.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards