Anyone have an issue with getting all your installations to show up in Central

Reggae Greggae

Just recently renewed a Premium subscription and given the devices allowance I decided to add a couple of systems. Started out with 3 devices. Installed number 4 on a system I use for Golf Sim and it came right up in Central, no prob.

Installed it on one I had in my workshop that I use for searches and one of my other systems, a music workstation, promptly dropped off Central, replaced by the workshop system. Thought it might just be a case of an issue with that workshop system so I re-installed a new clean Windows and BD on that system, changed the computer name on the music workstation, and reinstalled BD on that machine. And it did change. Now the golf sim machine drops off instead.

BD support has been pretty much useless. You can write them a detailed commentary and they respond with questions where the answers are right in what you sent then to begin with. And with suggestions like, enter them in a different subscription and see if that works.

Curious if anyone else has seen this? My sense is that there's something hosed in the database they use to track systems and they don't seem all that eager to look at that. Trying to cover the bases before I just file a Paypal dispute.

Alexandru_BD

Hello @Reggae Greggae,

By the looks of it, it could be this:

https://www.bitdefender.com/consumer/support/answer/8155/

If that's the case, it can be a challenge to solve and frustrating indeed. But the steps provided in the above article may help. If not, I still think the Support teams may provide further guidance regarding this.

As for the Paypal dispute, I would strongly advise against that, because the refund process will be considerably delayed with an open dispute. Because the funds will be locked pending the investigation and this will take time.
For more context, here's what actually happens when you file a chargeback and how long it can take to get the funds back:

If you choose to initiate a chargeback with your bank, credit card company, or PayPal, the process can be lengthy, taking up to 3-4 months before you receive a final resolution. Shoppers may request a reversal of funds directly to their bank or PayPal account only if they have paid using a credit or debit card, or PayPal. This process is referred to as a chargeback. If you do proceed with a chargeback, the process of a transaction being reversed entails the following challenges:

• You start a chargeback dispute, and it will take a maximum of 15 days for the request to reach 2Checkout/Digital River (the authorized vendors of Bitdefender products purchased online).
  
• Then, 2Checkout/Digital River will provide the required documents to the bank, which can take up to 90 days.
  
• After that, the bank will send their final decision based on the details received from both 2Checkout and you, which may take up to another 30 days.
  
• The vendor is notified about the chargeback resolution.

So, if you decide to request a refund for the Bitdefender subscription you purchased, for a quicker resolution I advise you to request this directly to Bitdefender instead of filing a chargeback (if the product was purchased from the Bitdefender website). They will issue the refund on the spot (if the transaction is within the 30-day refund policy window) and the funds will be transferred back into your account in a few business days.

But, I honestly hope it won't come to that and the issue you are facing can be resolved eventually.

I hope this helps.

Regards,

Alex