False Positives About Advanced Registry Doctor
My name is Nick Nifontov and I am a representative of Elcor Software company. The problem is that your antivirus product identifies some
our executble modules as viruses and this causes a lot of troubles to our users who just freak out on this matter. Therefore in order to resolve the issue the package w/ the mentioned samples is attached.
Your antivirus has issues while scanning these files from the package:
- DeepScan:Generic.Hupigon.FCDEEA1D - AdvRegDocPro.exe
- DeepScan:Generic.Hupigon.6233370E - PremiumBooster.exe
- DeepScan:Generic.Hupigon.22F315A1 - RegBackup.exe
- DeepScan:Generic.Hupigon.476441F8 - RegDefrag.exe
- DeepScan:Generic.Hupigon.133EC0BF - RegDfrgSch.exe
- DeepScan:Generic.Hupigon.2F2628C2 - SysBackup.exe
- DeepScan:Generic.Hupigon.9C40DDE5 - TweakRAM.exe
- DeepScan:Generic.Hupigon.B3F25E26 - Wizard.exe
- DeepScan:Generic.Hupigon.A6E978C3 - XSpyShield.exe
- DeepScan:Generic.Hupigon.B2AEE953 - XSpyMon.exe
- DeepScan:Generic.Hupigon.71D358D0 - HIDRegWiz.exe
Please assist in resolving this issue asap. Thank you for your cooperation.
/applications/core/interface/file/attachment.php?id=290" data-fileid="290" rel="">AdvRegDocPro.rar
/applications/core/interface/file/attachment.php?id=291" data-fileid="291" rel="">HIDRegWiz.rar
Comments
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My name is Nick Nifontov and I am a representative of Elcor Software company. The problem is that your antivirus product identifies some
our executble modules as viruses and this causes a lot of troubles to our users who just freak out on this matter. Therefore in order to resolve the issue the package w/ the mentioned samples is attached.
Your antivirus has issues while scanning these files from the package:- DeepScan:Generic.Hupigon.FCDEEA1D - AdvRegDocPro.exe
- DeepScan:Generic.Hupigon.6233370E - PremiumBooster.exe
- DeepScan:Generic.Hupigon.22F315A1 - RegBackup.exe
- DeepScan:Generic.Hupigon.476441F8 - RegDefrag.exe
- DeepScan:Generic.Hupigon.133EC0BF - RegDfrgSch.exe
- DeepScan:Generic.Hupigon.2F2628C2 - SysBackup.exe
- DeepScan:Generic.Hupigon.9C40DDE5 - TweakRAM.exe
- DeepScan:Generic.Hupigon.B3F25E26 - Wizard.exe
- DeepScan:Generic.Hupigon.A6E978C3 - XSpyShield.exe
- DeepScan:Generic.Hupigon.B2AEE953 - XSpyMon.exe
- DeepScan:Generic.Hupigon.71D358D0 - HIDRegWiz.exe
Please assist in resolving this issue asap. Thank you for your cooperation./applications/core/interface/file/attachment.php?id=292" data-fileid="292" rel="">XSpyShield.rar
/applications/core/interface/file/attachment.php?id=293" data-fileid="293" rel="">XSpyMon.rar
/applications/core/interface/file/attachment.php?id=294" data-fileid="294" rel="">Wizard.rar
/applications/core/interface/file/attachment.php?id=295" data-fileid="295" rel="">TweakRAM.rar
/applications/core/interface/file/attachment.php?id=296" data-fileid="296" rel="">SysBackup.rar
/applications/core/interface/file/attachment.php?id=297" data-fileid="297" rel="">RegDfrgSch.rar
/applications/core/interface/file/attachment.php?id=298" data-fileid="298" rel="">RegDefrag.rar
/applications/core/interface/file/attachment.php?id=299" data-fileid="299" rel="">RegBackup.rar
/applications/core/interface/file/attachment.php?id=303" data-fileid="303" rel="">HIDRegWiz.rar
/applications/core/interface/file/attachment.php?id=304" data-fileid="304" rel="">AdvRegDocPro.rar
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Hello Radar
You have to wait till one of the virus researchers take a look at the files you uploaded.
Regards
Niels0 -
Hello Radar
You have to wait till one of the virus researchers take a look at the files you uploaded.
Regards
Niels
Thanks. I hope this will be soon. Because only today we have received about 50 feedbacks from our customers about this problem.0 -
Thanks. I hope this will be soon. Because only today we have received about 50 feedbacks from our customers about this problem.
I examined things myself and found out that your anti-virus starts making noise on AsProtect protection for exe files. I've never heard of such problems before. What's more, all other anti-virus products can live with this protection without any trouble. I am asking you to examine and take care of this situation.
Thank you for cooperation.0 -
No answer?
Is there any support?0 -
Hello RadaR
The virus researcher aren't always active on this forum. You can also send the samples to this address:
virus_submission@bitdefender.com and add 4VIR in the subject line or contact livechat: http://www.bitdefender.com/site/Live-Assistance.html
Regards
Niels0 -
FPs have been removed. Sorry for any inconvenience.
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In the future, should you have any more FP-s or FN-s to report please submit them into a password protected archive to support@bitdefender.com.
Thanks.0
