I installed Antivirus 2009 and paid $55.98 for 3 years. (Paypal issued a check in this amount to Asknet, inc on 12/4/08 on Order no. 455596. My computer crashed shortly after installing the antivirus program. I though I had written down the key but I listed 19 numbers and letters rather than the required 20. I have made several contacts with BitDefender to have this or a new key issused. I submitted all the required info during a chat conversation and was advised that he (Alexander) would contact customer care to have a new key sent to me. Customer care emailed me re this issue and requested purchase information. I responded and pointed out that all the required information was in the chat record attached to the email sent to me. After several days I used the phone option and talked to techsupport. Was advised that he would have customer service contact me again. I have not yet been contacted and would really appreciate having a new kew reissued.
