Files Could Not Be Cleaned

denwycke
denwycke
in General talk

I am using Windows XP Home, Bitdefender Internet Security 2008, and Firefox 3.0.5


After the daily scan I am getting this message on the page Anti-Virus Scan---Step 3 of 3


“760 (the number keeps increasing) files could not be cleaned so your system is not virus free. More details on www.bitdefender.com”


I, of course, want my system to be virus free and have checked out www.bitdefender.com but can’t seem to find advice on what I should do.


I switched a few months to Bitdefender from Zone Alarm (I was having some problems with ZA and liked the Consumer Reports review of Bitdefender). I am still getting used to Bitdefender and perhaps the the answer to my problem would be obvious if I understood the software better. It doesn’t help that I’m not very computer literate.


Could someone help me, please, by:


---pointing me to a FAQ or other information


---describing what to do, if there is no FAQ etc.


---direct me to a website that might be able to help.


Thank you so much!!

Comments

  • Unknown
    Unknown

    Where do these files reside? Are they files from system restore?


    Could you please attach a log from the scanning so that we can see what is the problem?

  • denwycke
    denwycke
    edited February 2009
    Where do these files reside? Are they files from system restore?


    Could you please attach a log from the scanning so that we can see what is the problem?


    Thank you for offering to help.


    Here is an extract from a recent log----the whole log would be too large to send.


    Hope this helps!


    BitDefender Log File !!!!!


    Product : BitDefender Internet Security 2008


    Version : BitDefender UIScanner v.11


    Log date : 06:59:42 06/02/2009


    Log path : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\full_scan\1233921582_1_02.xml


    Scan Paths:


    Path0000: C:\


    Scan Options:


    Scan for viruses : Yes


    Scan for adware : Yes


    Scan for spyware : Yes


    Scan for applications : Yes


    Scan for dialers : Yes


    Scan for rootkits : Yes


    Target selection options:


    Scan registry keys : Yes


    Scan cookies : Yes


    Scan boot sectors : Yes


    Scan memory processes : Yes


    Scan archives : No


    Scan runtime packers : Yes


    Scan emails : Yes


    Scan all files : Yes


    Heuristic Scan : Yes


    Scanned extensions :


    Excluded extensions :


    Target Processing


    Default action for infected objects : Disinfect


    Default action for suspicious objects : None


    Default action for hidden objects : None


    Scan engines summary


    Number of virus signatures : 2639973


    Archive plugins : 45


    Email plugins : 6


    Scan plugins : 13


    Archive plugins : 45


    System plugins : 5


    Unpack plugins : 7


    Overall scan summary


    Scanned items : 61893


    Infected items : 0


    Suspicious items : 0


    Resolved items : 3709


    Individual viruses found : 0


    Scanned directories : 5694


    Scanned boot sectors : 5


    Scanned archives : 8


    Input-output errors : 58


    Scan time : 00:00:52:10


    Files per second : 19


    Scanned processes summary


    Scanned : 64


    Infected : 0


    Scanned registry keys summary


    Scanned : 1070


    Infected : 0


    Scanned cookies summary


    Scanned : 194


    Infected : 0


    Remaining issues:


    Object Name Threat Name Final Status


    C:\RRbackups\Documents and Settings.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.b


    d.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.r


    e


    n.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren\Owner.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.


    bd.ren.bd.ren.bd.ren.bd.ren


    .bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd


    .


    ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren


    .


    bd.ren.bd.ren\Application Data.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.b


    d


    .ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n\Microsoft.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren


    .bd.ren.bd.ren.bd.ren.bd


    .ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n


    .bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd


    .


    ren.bd.ren.bd.ren\Crypto.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.b


    d


    .ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n


    .bd.ren.bd.ren Rootkit-Hidden Items Rename Failed


    C:\RRbackups\Documents and Settings.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.b


    d.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.r


    e


    n.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren\Owner.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren


    .bd.ren.bd.ren.bd.ren


    .bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd


    .


    ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren


    .


    bd.ren.bd.ren\Application Data.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.b


    d


    .ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n\Microsoft.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd


    .ren.bd.ren.bd.ren.bd.ren.bd


    .ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.re


    n


    .bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd.ren.bd


    .


    ren.bd.ren.bd.ren Rootkit-Hidden Items Rename Failed

  • denwycke
    denwycke

    Florin,


    You asked if I could provide a sample log and I have done that.


    I wonder when you will have a chance to look at it and give me some guidance on how I can clean the files that BT says it cannot now clean.


    Thanks so much for your help.


    Denwycke

  • Unknown
    Unknown

    Yes I'm on it sorry for the delay :) I'll give you an answer today about this issue.

  • Unknown
    Unknown

    So you have some items detected as rootkit-hidden - BitDefender detects hidden or otherwise inaccessible files and may have a hard time telling apart maliciously hidden files and other data like backups from this software.


    You may try excepting c:\RRbackups from further scans. This appears to be a system backup on lenovo laptops, so it was reported until now to Technical Support. My advice to you is also to contact support and send them some feedback on this issue so that they can fix this ASAP: http://www.bitdefender.com/site/KnowledgeBase/getSupport/

  • denwycke
    denwycke
    So you have some items detected as rootkit-hidden - BitDefender detects hidden or otherwise inaccessible files and may have a hard time telling apart maliciously hidden files and other data like backups from this software.


    You may try excepting c:\RRbackups from further scans. This appears to be a system backup on lenovo laptops, so it was reported until now to Technical Support. My advice to you is also to contact support and send them some feedback on this issue so that they can fix this ASAP: http://www.bitdefender.com/site/KnowledgeBase/getSupport/


    Florin,


    Thank you so much!


    I will do what you suggest.


    Denwycke

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