Reporting Bd 2009 Problems

peterc

I have had problems lately returning BD email attachment tools to BD Support to enable them to assist me with a BD 2009 problem.

BD Support has forwarded me tools via email such as sysdump.tar, and on another occassion, SIW.rar to provide them with my system details.

My problem has been that Hotmail and Google Mail would not accept these files/tools as attachments when I attempted to reply to the BD Support request and Outlook Express accepted the attachments but would not send the email. (I won't go into the hassle I had expanding the compressed .rar file because I eventually managed it.)

Has anyone else experienced this problem or is it just me?

Andrei Dudea

Many email providers started to block zipped files (.zip, .tar, .tgz, .taz, .z, .gz) or executables stored in zipped files due to security reasons (definitely a good reason from my point of view) .

The easiest way to overcome this is to rename the .zip file into .zi_ and then attach and send the file. Gmail for example checks the attached file only by extension so when the extension is changed it will be surpassed and the message will be sent.