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Internet Security 2009 And Vista

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baniaque
baniaque
in Bitdefender 2009 products

Hello,


Some customers reports problems with Windows Vista 32-bit Service Pack 1 and Internet Security 2009. After instalation program works fine until system restart. When customer do system reboot, system hangs up. Computer can be restarted only with hard reset, ctrl+alt+delete doesn't work.


regards

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Did you download the last version from bitdefender.com ? :)

  • baniaque
    baniaque
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    Did you download the last version from bitdefender.com ? :)


    yes, i used the last version.

  • Niels
    Niels ✭
    Options

    Dear Jacek,


    If I understand it correctly, the freezing occurs when the desktop is already visible. Can you please try this on the computers that have the problem: boot into safe mode, log in as an administrator. Press the windows button together with r type now msconfig press enter go to the startup tab and uncheck bdagent.exe,IEShow. Boot the pc again. This is only to verify if one of the BitDefender processes is the culprit. Can you please also provide an autoruns logfile?


    Kind regards,


    Niels

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