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Bd Crash At Startup

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Whisky
Whisky
edited April 2009 in Bitdefender 2009 products

Hi,


I am having the exact same problem as described by all users in this thread:


http://forum.bitdefender.com/index.php?sho...20cras&st=0


BD crashes at windows boot and give this message:



BitDefender Threat Scanner:


BitDefender encountered problems while processing the files below:


D:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\bdc18.tmp


Do you want to send these files to BitDefender labs for analysis?


The file bdc18.tmp changes all the time. I tried to delete all those files at hand and reboot but I have the same problem each time I reboot.


I also tried the the solutions posted by users and it did not worked either. I am the only one administrator on this PC.


I run windows XP SP3 and bitdefender internet security 2009. Both are up to date.


I dont understand how is it possible that when 10 users reports the same problem on the OFFICIAL forum, nobody from BD tech team answers the thread to post a solution.


I've bought bitdefender one month ago and already have problems with it, I am kindla disapointed now.


I hope I can get an answer soon.


Thanks


Thomas

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  • Unknown
    Unknown
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    In order to determine the cause of this issue we'll have to take a look at the .tmp file created. I will send you an e-mail request for all the files needed, please reply to it when you have the time.

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