System Tasks Don't Display

I'm using 2009 BitDefender Anti Virus software. In Advanced View, clicking on AntiVirus on the left of the window and then Virus Scan at the top of the window, System Tasks is collapsed with no options (Deep Scan, Full Scan or Quick Scan) displayed below it. I have called Bitdefender and was disconnected, I've chatted twice (given fixes that did not fix the problem) and emailed twice with no responses yet. I currently cannot scan or schedule a scan. BD has supplied a patch called bdTasksReplace.bat that, so far, has not worked.

Do any of you know a fix for this? I'm into my second year with BD but am close to requesting a refund and moving on. Does anyone know a better, more reliable maker of anti virus software?

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unknown

We have a patch that targets this issue - I will send it to you by e-mail in a couple of minutes.

aposalvador@yahoo.com

Also have the same problem. Please send me also the patch.

Can't this be fixed permanently with the regular updates?

unknown

Hello salvador,

You can access the patches we have mentioned in this topic on this KB article:

http://www.bitdefender.com/site/KnowledgeBase/consumer/#547

Thank you!

aposalvador@yahoo.com

Hi Diana,

The patch did not resolve the issue. Actually, the link to patch provided is quite different than the issue mentioned where the "System Tasks" options are not shown under "Virus Scan" tab in "Advanced view".

unknown

Hello salvador,

The first set of patches listed in that KB article address the issue you have mentioned.

Please be so kind as to tell us: which operating system you are using, if you have UAC enabled for the current user and which set of patches from that KB article you ran on the computer.

aposalvador@yahoo.com

Hi Diana,

I am using Windows Vista Ultimate (32bit)with latest updates. I did use the first patch (patch_tasks_system_32bit.exe) and it did not resolve the issue.

The UAC is enabled, but I do get the prompt to proceed with running the file. I hope I do not have to disable UAC, then reboot, then apply the patch, then enable back the UAC, otherwise, uninstalling and reinstalling will be an easier alternative, but I am holding it and see if you could get the problem rectified.

In case the issue is related, I noticed that the BD notification icon will not show sometimes although the BD services are running and Windows Security Center reports that Bitdefender is running. This has been noticed even before the issue above occured. There are also times where the main window will refuse to show up, either launching it via notification icon or via the program itself.

unknown

Hello salvador,

We've sent you a new reply on Ticket ID 200905251010676 - please use the steps listed there to resolve this issue.

Thanks!