BitDefender's support is useless, and their 2009 product is as well. Numerous reformatting/reinstallations of my OS with BitDefender failing to locate and eradicate my infection. Computer slowed down to a crawl - I was only able to get on-line in Safe Mode.
Customer Support's Live Chat worked well in the first few days; last time I tried to use it (after my FOURTH reinstall of WinXP) I was chatting with someone calling himself Alexander; once he ran my incident ticket number he disconnected me immediately. Subsequent attempts to use Live Chat don't allow me access; I instead only see an email link.
Their "Anti-Phishing" toolbar is SPYWARE (a variant of the "Cool WWW Web Search" program); I didn't buy anti-virus program to have my privacy compromised. See http://www.hackersblog.org/2009/02/09/hack...-customer-data/ to find out how EVERYONE who UESE and REGISTERS with BitDefender is AT RISK OF LOSING THEIR PRIVATE DATA TO HACKERS!
Useless product; lousy customer service.
I've written demanding a refund ad deletion of my account and all its' data; currently speaking to my legal advisors regarding further actions to take, as I understand BitDefender chooses to ignore customers like me who are dissatisfied.
We are in the first steps of initiating a class-action lawsuit against BitDefender for their shoddy product and practices.
All dissatisfied customers are encouraged to contact me at: fleasir(at)gmail.com.
ACTION NEEDS TO BE TAKEN - NOW!
