Backup/restore

burtman

I am trying to restore a Bitdefender backup from an external drive after doing a clean install of my OS (Vista). When I try to restore files I get the following message, “Exception occurred when open Catalog Set or Backup Set, the error message is: Sorry, the catalog set has been damaged and the job cannot run correctly. Maybe you are manipulating the file on Read-Only media(Such as CD-ROM), please copy it to writable media and try again!”.

I have reset permissions and ownership of backup files to allow access, but no improvement. I critically need to restore these files! Can someone offer some assistance please???? Is there any way to access my backup files?

I have sent Bitdefender 2 emails over the last week with NO response. I called the help line and was on hold for over 2 ½ hours with no one ever answering. I tried the chat-line, but it just sends you to email.

I have heard that Bitdefender customer support is weak, but this is ridiculous!

alexcrist

Hello Bubba,

Did you get any TicketIDs? If you did, please send them to me in a PM.

Cris.

hnyaji

Hi Bubba,

you could reinstall BD instead of trying to restore it. I have no idea if a restoration as you have specified would work, because the restore information is stored in many locations not only in one folder!

BD chat is available at the following link.

http://www.bitdefender.com/site/KnowledgeBase/getSupport/

I just had a live chat at the above link.

Probably you have a ****** blocker active in your browser that is preventing the browser to open a chat window. Just allow the scripts on the above link, to have a successful chat (refresh the page if the chat window does not appear).

Hemanth

burtman

Cris,

I did not get any Ticket ID's. Any other suggestions?

In response to Hemanth , I am trying to restore files and folders backed up by Bitdefender, not Bitdefender itself. Also, how do I check for a Scriptblocker in my browser (Firefox). It is installed with default settings.

alexcrist

Bubba, please try LiveAssistance now. They are online.

burtman

Nothing changed...no response from Live Assistance. Screen shot attached

hnyaji

Hi

refresh that page about 5 times!