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Appcrash Problem

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anytime i put my laptop on something like a spyware keeps popping up my screen, sometimes three or even more of it do come. clicking on the pop-up to know the nature of the problem reveals this:


Problem signature:


Problem Event Name: APPCRASH


Application Name: Explorer.exe


Application Version: 6.0.6000.16386


Application Timestamp: 4549b091


Fault Module Name: xuoce.dll_unloaded


Fault Module Version: 0.0.0.0


Fault Module Timestamp: 463c7a08


Exception Code: c0000005


Exception Offset: 1000197a


OS Version: 6.0.6000.2.0.0.768.3


Locale ID: 1033


Additional Information 1: 8d13


Additional Information 2: cdca9b1d21d12b77d84f02df48e34311


Additional Information 3: 8d13


Additional Information 4: cdca9b1d21d12b77d84f02df48e34311.


this thing keeps coming up throughout the period of usage of the computer. please do u have sth there. i'm tired!

Comments

  • vlad
    Options

    Please look for xuoce.dll in windows\system32 and upload it here.