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Stop Button In Bitdefender Gamesafe Doesn't Work

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I'm using Windows XP SP3 and BitDefender GameSafe which I bought a month ago from the official website.


I have a problem that BitDefender cannot stop the manual virus scan.


The stop button is simply not working, but the pause button is working to stop the scan temporarily.


I tried to stop it many times to no avail, because it would continue the virus scan like nothing is happened.


That's why I do a workaround like Pause -> Cancel, but I noticed the virus scan is still running in the background.


Finally I notice that kind of workaround would make BitDefender hogs svchost.exe even if BitDefender is already closed.


I already updated BitDefender Gamesafe to the latest version, but the problem still persists.


What should I do now? -_-

This discussion has been closed.