Many Issues And From What I Am Reading Bd Is Not Helping
Hey all,
I have been having many issues with BD internet 2009. It was working fine for about a week and now issues are not being resolved, I can't start scans and I have tried numerous times to contact customer support this is my last resort.
I have already ran patches mentioned in earlier threads and re-installed the program twice. I have also shut off ll Microsoft security scanning functions so that BD is the only thing running.
Is there any thing else I can try, I feel that I have been ripped off and since so many people have similar issues and no resolution from BD whatsoever, in fact they are even starting Beta on 2010 products. Are the fixes in the 2010 product and if so will the recent purchases of the worthless 2009 product be given free 2010 copies?
Please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comments
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Hello guyzilla,
I have tried to search the support database in order to locate a ticket ID from your requests while contacting support but unfortunately we haven't found any under the e-mail address you used to create the forum account. If possible, please provide me with the ticket ID that was opened for your case.
In order to start the troubleshooting process please try to apply the patches listed in this KB article and tell us if it makes any difference:
http://www.bitdefender.com/site/KnowledgeBase/consumer/#547
To answer your last inquiry, the upgrade to BitDefender 2010 is completely free of charge if you have a valid license for a previous BitDefender product. This version of BitDefender will be available starting with the early fall of 2009.0
