Cannot Enable Bd Firewall

Thos

Hi,

I'm currently using the "Bitdefender Internet Security 2009"

Since installation I'm unable to enable the Firewall.

It keep showing me the firewall disabled (the red colour "Fix" button). Nothing happens when I click on "Fix".

Below is the Screen Shot of my problem:

Unknown

Hello Thos,

We have a procedure that can help you install the Firewall driver. Because it is quite complex I have sent it to you by e-mail on the ticket ID that we have created for your case - 200905111003274 .

Thank you!

kdika

Hello Thos,

We have a procedure that can help you install the Firewall driver. Because it is quite complex I have sent it to you by e-mail on the ticket ID that we have created for your case - 200905111003274 .

Thank you!

Could you provide that to me as well?

Unknown

Hello Kev76,

Yes, absolutely - you should have it by e-mail in a couple of minutes under Ticket ID 200905141007221 .

Please let me know if there are any changes after running these steps.

Hunter007

Sorry For Bump

But i also have same problem...can u plz provide that firewire driver to me..plz Diana..

Unknown

Hi Hunter007,

Since you are facing the same issue you are not advertising the topic, just simply reporting it.

The procedure was sent to you by e-mail on Ticket ID 200905151003094 , please try the steps and let me know what results you have.

Thank you!

Hunter007

Thanks Diana,

Works perfectly now..thanks for ur help once again

Unknown

Hello Hunter007,

Glad to hear that everything is working OK now.

I'm going to leave the topic opened for anybody else who encounters this issue.

mowery9192

Diana - I have the same problem - would appreciate you emailing the solution to me as well! Thanks

osim

Hello Diana!

I got same problem.

Can you help me the same way please?

Thank you...

osim-slovenia

Unknown

Hello mowery9192 and osim,

I have created support tickets for both of you in our database and send you the procedure for reinstalling the BitDefender Firewall driver.

For mowery9192 : Ticket ID 200905191005472

For osim: Ticket ID 200905191005498

Try to check your Inbox in a couple of minutes for the e-mail.

Thanks!

diwantalk

Hello Diana

am facing the same problem

OS: Vista Home

with IE8

so please send me the procedure to solve it

Thanks

osim

Hi Dianna!

Everything went ok,but just for youre knowledge...at first,i couldnt locate-find NDIS(youre 3thrd steep instruction),so i picked up service option install and after many times "hitting" "ok" button,finaly succed to install firewall driver.

Thanx

osim

slovenija

Unknown

Hello Meshal,

Please check the instructions we have sent you on Ticket ID 200905211006681 for installing the Firewall driver.

@ osim

I'm glad to hear that everything worked out OK.

Thank you!

cal_tucker@hotmail.com

Hi

I am getting exactly the same problem. Please could you send me the instructions?

Thanks

Unknown

Hello Cal,

You should have the e-mail in a couple of minutes under Ticket ID 200905251007962. Please let me know how it works out for you

Thanks!

returnal

Hello Cal,

You should have the e-mail in a couple of minutes under Ticket ID 200905251007962. Please let me know how it works out for you

Thanks!

Hello Diana, I'm experienceing exactly the same problem as everyone else on here, could you please send me the info in an email as well.

Thanks

mnlk2

same probleme here, but in wondows 7 build 7137, i precise windows has blocked firewall driver on install

Heddly

Hello Diana, I have the same problem. I tried the "What actions to take when the Firewall is unavailable" in Support and it didn't work. I would like to try the Firewall driver install that seems to be my answer. Thank You

Unknown

Hello returnal, Heddly and mnlk2,

I'm going to start off by answeringmnlk2 :

Unfortunately BitDefender 2009 is not officially supported on Windows 7, the only product that will be compatible with Windows 7 is BitDefender 2010 which is in a beta state at the moment.

For returnal I sent the resolution on Ticket ID 200906011003405 and Heddly can find an e-mail under Ticket ID 200906011003413 .

Please let me know if you received the e-mails and if the procedure was successful or not.

Thanks!

Heddly

Thanks for helping me finally solve my problem, it worked fine.

Bluesmoker

Hello,

I don't know if I'm having the same problem but it looks like it. When I go to the proporties of my network connection, then the Bitdefender Firewall NDIS Filter Driver isn't displayed. When I try to install it I see some files beeing copied but I get an error message saying "... access denied"

I really hope you can help me.

Unknown

Hello Bluesmoker,

We will send you by e-mail in a couple of minutes the procedure on how to reinstall the Firewall driver - please follow those steps and if you run into any issues just reply to my message.

Thank you!

Bluesmoker

It worked! Thank you very much

SnapCount

Hi Diana,

This must start to feel like groundhog day for you... but I too have the same issue. Can you send me the procedure to reinstall the Firewall Driver?

Thanks

bluesting23

hi diana, i'm having the same problem with these guys, can u pls send me an email on how to fix this. thnks

edilpena

Diana, same problem here, please send me the email on how to fix this. thanks

bani

Hi Diana, same issue, please help me with the patch as well, thanks~

Unknown

Hello bani, edilpena, bluesting23 and SnapCount,

You were each sent an e-mail with the procedure on how to re-enabled the firewall driver - please follow those steps and if you encounter any issues just reply to my message.

Thanks!

bluesting23

hi diana, I followed yor instructions in the email but unfortunately it didn't worked for me. My problem is that "vsserv.exe is unavailable". I hope I can have another solution from you for this one. thanks!

Unknown

Hello bluesting23,

The procedure did not work for you because this is a topic opened for a different issue than the one you are facing. You can find the topic that addresses your situation here:

http://forum.bitdefender.com/index.php?showtopic=12902

hoppo48

Hi Diana,

I also am unable to activate the firewall. I run on XP 5.1. Can you please send me the email fix

cheers

Alex Stanciu

Hi Diana,

I also am unable to activate the firewall. I run on XP 5.1. Can you please send me the email fix

cheers

Hello hoppo48,

Perform the instructions from the email that we have sent you and reply in case the same issue occurs .

Ruddy64

Hello Thos,

We have a procedure that can help you install the Firewall driver. Because it is quite complex I have sent it to you by e-mail on the ticket ID that we have created for your case - 200905111003274 .

Thank you!

Hi. I'm having the same issue. Can You please send me instructions too. Thank You. My OS is WinXP

Alex Stanciu

Hi. I'm having the same issue. Can You please send me instructions too. Thank You. My OS is WinXP

Hello Ruddy ,

We have sent you an email with the procedure that will help you enable the BitDefender Firewall . Reply to our email if the same issue reoccurs .

aerious

Hi Diana, I need the instruction as well. Could you please send me the email? Thank you.

Trimzz

Hello, I have the same problem with my Bitdefender firewall too. Can't enable it and I'm scared that my computer is at a risk because I use internet everyday. I would appreciate if you can send me the solution too... Thank you.

Alex Stanciu

Hello Trimzz and Aerious ,

We have sent you the procedure through the email . Please reply back if you have any other questions or issues .

Thank you .

supermew2001

hi diana, i'm having the same problem with these guys, can u pls send me an email on how to fix this. thnks

bovcan

Work this fix on Windows 7 too?

Becouse my FireWall on BIS 2009 doesn't work. I have it installed on Windows 7 b7600 x86.

Alex Stanciu

Hello bovcan and supermew ,

supermew , I have created you a support ticket and an email was sent you . Reply if you have any other questions .

bovcan , I cannot tell you for sure if the procedure will work on Windows 7 . You can try though , because I have sent you an email with the instructions .

Thank you .

YouNoob

I'm having the same problem.I am feeling a bit awkward but could you send it to me as well,Diana? Thanks in advance.

bluewindx

Hi Diana~

Probability I meet the same problem, can you send me the email? Thanks a lot~

Alex Stanciu

Hello Breeze and YouNoob ,

We have sent you the procedure to enable the Firewall through the email . Please reply if this workaround did not worked for you .

Thank you .

bovcan

I try this on Windows 7 RTM x86 but no efect.

Lowpass

Hello support team!

I'm having the same problem. Could you send it to me as well?

Thanks!

/Lowpass

bazza75

I'm having this problem too. Please send me an e-mail with instructions.

Thanx!

PB4UGO

I'm having the same problem. Could you send it to me as well?

Thanks!

Ren

ren@comcast.net

ngarut

Hi, I'm having the same problem on Windows XP. Could you send me the solution as well? Thanks!

Alex Stanciu

Hello ngarut, PB4UGO and bazza75,

We have sent you the procedure that will help you re-enable the BitDefender Firewall. Reply to our email please if you have the same issues after you will perform those steps.

Thank you .

1bigham

Hi Support team-same problem. Windows XP, service pack 3.

thanks in advance!