Removing Trojan.generic Definition

isd-jwendell

Is there a way for me to remove a definition (Trojan.Generic.xxxxx) so that BD stops with the false positives on files I know are good? BD detects about 10 files on my system that I KNOW are good. I know I can add the files to the exclusion list, but the false positives are getting old.

Thanks.

hnyaji

Hi

every time you suspect a detection is false, please submit it to BD. They would analyse the files and remove from the detection, if found as false detections.

Other than adding the detections to the exception list, BD probably does not offer any other way, to stop them from further detections.

Unknown

Hello isdjww,

Please archive those files and protect them with the password "infected", upload them and provide us with the link where we can download and analyze the samples.

Thank you!

isd-jwendell

Hello isdjww,

Please archive those files and protect them with the password "infected", upload them and provide us with the link where we can download and analyze the samples.

Thank you!

I'll work on that, and post the info once completed.

So, the answer to my question, is that the method to deal with false positives is to post the files so that BD can determine status. In the meantime, I must have BD place suspected files in quarantine, which I then restore manually.

Thanks.