Bitdefender Blocking Fidelity Active Trader Pro

vmanisme

Ever since I installed BitDefented Total Security I am not able to receive streaming updates from Fidelity. Now I get updates every 2 minutes instead of every second like I used to get. I tried turning off the firewall in BD or resetting the rules. In rules it says ALLOW for BD but I still cant get it to stream updates. I checked Fidelity Software itself to see it maybe the updates were set to 2 minutes or something. Its set to streaming. So anyone have any ideas why BD is blocking it?

Alex Stanciu

Ever since I installed BitDefented Total Security I am not able to receive streaming updates from Fidelity. Now I get updates every 2 minutes instead of every second like I used to get. I tried turning off the firewall in BD or resetting the rules. In rules it says ALLOW for BD but I still cant get it to stream updates. I checked Fidelity Software itself to see it maybe the updates were set to 2 minutes or something. Its set to streaming. So anyone have any ideas why BD is blocking it?

Hello vmanisme ,

Please follow these steps and let us know if the same issue reoccurs:

1. Open BitDefender and SWITCH TO ADVANCED VIEW;

2. Select the Antivirus module on the left and go to the "Shield" tab;

3. Click on the Custom Level button;

4. Make sure the following itmes are NOT checked:

- Scan http traffic

- Scan Yahoo Messenger traffic

- Scan Windows Live Messenger traffic

5. Click on the "OK" button in apply the changes.

Thank you .