Application Data\viewpoint Virus

Glenn

I am looking for help in eliminating this virus. Bit Defender identifies this virus but does not get rid of it. I am including the Scan Log.

Virus Statistics

Scan path : A:\

C:\

\

E:\

Folders : 5931

Files : 261679

Archives : 9963

Packed files : 4811

Identified viruses : 3

Infected files : 4

Warnings : 0

Suspect files : 0

Disinfected files : 0

Deleted files : 4

Copied files : 0

Moved files : 0

Renamed files : 0

I/O errors : 33

Scan time : 01:47:27

Scan speed (files/sec) : 40

Spyware Statistics

Memory processes scanned : 38

Memory processes infected : 0

Registry keys scanned : 1650

Registry keys infected : 0

Cookies scanned : 2284

Cookies infected : 0

Spyware files infected : 0

Spyware threats detected : 0

Virus definitions : 754129

Scan plugins : 16

Archive plugins : 41

Unpack plugins : 6

Mail plugins : 6

System plugins : 5

Virus scan options

Detection

[X] Scan boot sectors

[X] Scan archives

[X] Scan packed files

[X] Scan email

File mask

[ ] Programs

[X] All files

[ ] User defined extensions:

[ ] Exclude extensions: ;

Action

Infected objects

[ ] Ignore

[X] Disinfect

[ ] Delete

[ ] Copy to quarantine

[ ] Move to quarantine

[ ] Rename

[ ] Prompt user

Second action

[ ] Ignore

[X] Delete

[ ] Copy to quarantine

[ ] Move to quarantine

[ ] Rename

[ ] Prompt user

Virus scan options

[X] Enable warnings

[X] Enable heuristics

[ ] Show all files in log

[X] Report file: C:\Program Files\Softwin\BitDefender9\Logs\vscan_1186603733.log

Spyware scan options

[X] Memory Processes

[X] Registry keys

[X] Cookies

Summary:

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0001 Detected: Application.Viewpoint.E

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0001 Disinfection failed

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0001 Deleted

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o) Update failed

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0004 Detected: Application.Viewpoint.D

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0004 Disinfection failed

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o)=>zlib_nsis0004 Deleted

C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\Exec.exe=>(NSIS o) Update failed

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\VJA14PDN\popup1[1].htm Detected: Application.JS.ForcePopup.I

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\VJA14PDN\popup1[1].htm Disinfection failed

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\VJA14PDN\popup1[1].htm Deleted

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\HTCC7NE9\popup1[1].htm Detected: Application.JS.ForcePopup.I

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\HTCC7NE9\popup1[1].htm Disinfection failed

C:\Documents and Settings\glenn g\Local Settings\Temporary Internet Files\Content.IE5\HTCC7NE9\popup1[1].htm Deleted

Niels

Hello Glenn

Go to start,my computer,double click on the icon of your hard disc or partition where windows is installed on go to documents and settings,all users, go to the menu tools,folder options,display/view,check the option show hidden files and folders and confirm by pressing on apply and ok. Normally you should find the folder and subfolders Application Data\Viewpoint\Viewpoint Manager\Downloads\ViewpointSearchBar\. Normally the file Exec.exe could be use so you have two options: disable temporary BitDefender realtime protection by rightclicking on the BD icon near the system clock choose antivirus and click on realtime protection is enabled and delete the file. Or you can download unlocker: http://ccollomb.free.fr/unlocker/unlocker1.8.5.exe Install it after that rightclick on Exec(.exe) choose for unlocker , unlock all and delete the file.

Download also ccleaner: http://www.filehippo.com/download/751ed683...ebaab/download/

Do not forget to uncheck yahoo toolbar during installation. Reboot your pc but press several times on the F8 button before the windows loading screen and choose safe mode en press enter. Log in after that run cleaner in ccleaner.

Regards

Niels

Glenn

Thanks for your help. Hopefully it will work.