Hi everyone,
I just purchased BitDefender '09 a month or so ago and am having some trouble. On one of my computers it runs just fine, and is happy as a clam. On each of the other two, it has at least one problem:
The first machine (Windows XP Home SP3 x86):
On this computer, most of BitDefender appears to work just fine, however it has trouble with the most important part: The scan functionality. I have the on-desktop display turned on, so the "File Zone" window sits in the corner of my screen with no activity. Also, when I go into the BitDefender user-interface and tell it to scan, it tells me that the scan has failed to execute. If I try to use the right-click context menu it gives me a "Scan Error" window that says "Failed to launch BitDefender Scanner." Whenever the time for the scheduled automatic scan comes around, I get a BitDefender window that says "The scanning process was not started in the required time interval. Press OK to close the BitDefender Antivirus Scanner." Finally, if I launch a manual scan from the Start Menu, a window comes up saying "Error initializing threat scanner. Please contact BitDefender support." I don't know what is happening, but obviously there's something weird going on.
The second machine (Windows Vista SP2? x64):
This computer has a less apparent problem, but probably nearly as bad. On this computer, BitDefender always starts up correctly when the machine boot_s, but then after some (inconsistent) period of time, it stops working. The "File Zone" window that I also have up there gets a big red X across it, and the main user-interface says "BitDefender services are not responding.", with an extended message below. On here as well, it does not scan properly and, since the main services are not responding, does not even try to launch the scheduled scans.
As you can imagine, I'm rather confused as to what exactly is going on, but I could use whatever help you all are able to offer. Thanks in advance!
-Roomon1
