Trojan.heur.fmkffhkqsrli

vietdung218

Dear BitDefender team,

My important documents are infected by trojan.heur.fmKffHkqSRli which converts my documents and files into EXE type. I used BitDefender 2009 to remove virus from document files but failed. It could only delete infected files or quarantine them. I WANT MY IMPORTANT DOCUMENT FILES ALIVE. Please help me as soon as possible.

Best regards

Nguyen Viet Dung

P/S: I am a registered customer. You can check my account, vietdung218@gmail.com. Thank you.

Alex Stanciu

Hello Nguyen Viet Dung,

We have sent you an email with the instruction that will help you run 2 of our special malware tools. You can find the same steps accessing the next link:http://kb.bitdefender.com/KB490 .

Besides there reports we would like you to save and send us a Deep System Scan report . Here is what you have to do :

1. Open BitDefender and click the "History" link on the lower right; Click the "Antivirus" tab on the left;

2. In the "On-demand tasks" list (the one on the bottom) look for the latest (closest to the top) entry that reads "Deep System Scan" under the "Task Name" column and "Scan Finished" under the "Name of the action";

3. Double-click this entry and click the "View Scan Log" button at the bottom of the window that just popped up;

4. A browser window will open displaying the scan report. Save this file on a location of your choice and then send it to us attached to your email.

Thank you .