Will Not Install

DLinc

says a program as setup did not run as expected

Alex Stanciu

Hello DLinc,

Please provide us more details about the error message that you received. Also let us know the following information's :

- what BitDefender product/version you are using;

- what is your operating system;

- are there any other security solutions on the same PC, besides BitDefender?

- what type of Internet connection are you using ;

Thank you .

DLinc

ok

windows xp

broadand connection?

well, it went "program did not run as expected" and rolled back

Alex Stanciu

Hello DLinc,

Follow the next link : http://download.microsoft.com/download/e/9...1bd/msicuu2.exe and download from the Microsoft web page a special tool called Windows Installer CleanUp Utility . After the download is complete I want you to install this tool.

Now click on Start from Windows and choose All Programs. Look after the Windows Install Clean Up program and open it. A new window will appear and you will have to look on that list after BitDefender . Select it and choose Remove. After that download the installation package of the product that you purchased and try one more time to install BitDefender.

If this procedure will not work, please follow the steps from the email that we have sent you an reply with the files that we need for analysis.

Thank you .