Application.generic.222070 Delete Failed

BitDefender Log File


Product : BitDefender Internet Security 2009


Version : BitDefender UIScanner v.12


Scanning task : Contextual Scan


Log date : 22/9/2552 9:47:20


Log path : C:\Users\kiattisak\AppData\Roaming\BitDefender\Desktop\Profiles\Logs\contextual\1253587640_1_02.xml


Scan Paths:Path 0000: J:\


Scan Options:Scan for viruses : Yes


Scan for adware : Yes


Scan for spyware : Yes


Scan for applications : Yes


Scan for dialers : Yes


Scan for rootkits : No


Target Selection Options:Scan registry keys : No


Scan cookies : No


Scan boot sectors : No


Scan memory processes : No


Scan archives : Yes


Scan runtime packers : Yes


Scan emails : Yes


Scan all files : Yes


Heuristic Scan : Yes


Scanned extensions :


Excluded extensions :


Target Processing:Default action for infected objects : Disinfect


Default action for suspicious objects : None


Default action for hidden objects : None


Default action for encrypted infected objects : None


Default action for encrypted suspicious objects : None


Default action for password-protected objects : Prompt for password


Scan engines summaryNumber of virus signatures : 4239033


Archive plugins : 44


Email plugins : 6


Scan plugins : 13


System plugins : 5


Unpack plugins : 8


Overall scan summaryScanned items : 3112


Infected items : 1


Suspicious items : 0


Resolved items : 0


Unresolved items : 1


Password-protected items : 0


Overcompressed items : 0


Individual viruses found : 1


Scanned directories : 208


Scanned boot sectors : 0


Scanned archives : 143


Input-output errors : 1


Scan time : 00:01:38


Files per second : 31


Scanned processes summaryScanned : 0


Infected : 0


Scanned registry keys summaryScanned : 0


Infected : 0


Scanned cookies summaryScanned : 0


Infected : 0


Remaining issues:Object Name Threat Name Final Status


J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx Application.Generic.222070 Delete Failed

Comments

  • Hello kiattisak,


    Please follow the steps bellow :


    1. DISPLAY HIDDEN OBJECTS



    - go to your "Control Panel" and open "Folder Options";


    - then go to the "View" tab and perform the changes listed below:


    * check "Display contents of system folders"


    * check "Show hidden files and folders"


    * uncheck "Hide file extensions for known file types"


    * uncheck "Hide protected operating system files"


    - click "Apply" and then "OK" to exit.


    NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".


    2. Disable the BitDefender Real Time Protection


    In order to disable the real-time protection please open BitDefender, "switch to Advanced View", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.


    3. Save the GMER tool (and then extract it if needed) to a location of your choice:


    RECOMMENDED: http://www.gmer.net/download.php


    alternative: http://www.bitdefender.com/files/KnowledgeBase/file/gmr.zip


    4. Make sure you close all active applications and then run the tool;


    5. Allow the tool a few moments to load up and perform the initial scan;


    6. In the upper left of the GMER window, you will see the tab "Rootkit/Malware" and ">>>"; Please click on ">>>"; Next click on the tab "Files";


    7. Use the tree list on the left to browse and the list on the right to locate the infected file:


    J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx


    8. Once you located the file select it with one click (in the list on the right), then press the button "Delete"; A new window will open asking you to confirm (choose "Yes");


    9. Close the tool once this operation is completed;


    10. Reboot the computer.


    Thank you .