Application.generic.222070 Delete Failed
BitDefender Log File
Product : BitDefender Internet Security 2009
Version : BitDefender UIScanner v.12
Scanning task : Contextual Scan
Log date : 22/9/2552 9:47:20
Log path : C:\Users\kiattisak\AppData\Roaming\BitDefender\Desktop\Profiles\Logs\contextual\1253587640_1_02.xml
Scan Paths:Path 0000: J:\
Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : No
Target Selection Options:Scan registry keys : No
Scan cookies : No
Scan boot sectors : No
Scan memory processes : No
Scan archives : Yes
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :
Target Processing:Default action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None
Default action for encrypted infected objects : None
Default action for encrypted suspicious objects : None
Default action for password-protected objects : Prompt for password
Scan engines summaryNumber of virus signatures : 4239033
Archive plugins : 44
Email plugins : 6
Scan plugins : 13
System plugins : 5
Unpack plugins : 8
Overall scan summaryScanned items : 3112
Infected items : 1
Suspicious items : 0
Resolved items : 0
Unresolved items : 1
Password-protected items : 0
Overcompressed items : 0
Individual viruses found : 1
Scanned directories : 208
Scanned boot sectors : 0
Scanned archives : 143
Input-output errors : 1
Scan time : 00:01:38
Files per second : 31
Scanned processes summaryScanned : 0
Infected : 0
Scanned registry keys summaryScanned : 0
Infected : 0
Scanned cookies summaryScanned : 0
Infected : 0
Remaining issues:Object Name Threat Name Final Status
J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx Application.Generic.222070 Delete Failed
Comments
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Hello kiattisak,
Please follow the steps bellow :
1. DISPLAY HIDDEN OBJECTS
- go to your "Control Panel" and open "Folder Options";
- then go to the "View" tab and perform the changes listed below:
* check "Display contents of system folders"
* check "Show hidden files and folders"
* uncheck "Hide file extensions for known file types"
* uncheck "Hide protected operating system files"
- click "Apply" and then "OK" to exit.
NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".
2. Disable the BitDefender Real Time Protection
In order to disable the real-time protection please open BitDefender, "switch to Advanced View", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.
3. Save the GMER tool (and then extract it if needed) to a location of your choice:
RECOMMENDED: http://www.gmer.net/download.php
alternative: http://www.bitdefender.com/files/KnowledgeBase/file/gmr.zip
4. Make sure you close all active applications and then run the tool;
5. Allow the tool a few moments to load up and perform the initial scan;
6. In the upper left of the GMER window, you will see the tab "Rootkit/Malware" and ">>>"; Please click on ">>>"; Next click on the tab "Files";
7. Use the tree list on the left to browse and the list on the right to locate the infected file:
J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx
8. Once you located the file select it with one click (in the list on the right), then press the button "Delete"; A new window will open asking you to confirm (choose "Yes");
9. Close the tool once this operation is completed;
10. Reboot the computer.
Thank you .0
