Bitdefender Ts 2010 X64 - Updating Fails, Bitdefnder Crash's

The_Virus

Hi,

I'm using Windows7 x64 + Bitdefender TS 2010 x64.

Nearly every update, no matter if automatic or manual, Bitdefender crash's. Frist Bitdefender runs the update normally, download the files, even installing them. But then, when Bitdefender kind of restarts itself, to run the updates, it crash's. Not every update, but mostly.

The Bitdefender icon turns gray und security center says "Bitdefender services doesn't answer... vsserv.exe ins't available". Then Bitdefender is staying in this status for hours. But Sometings after a while Bitdefender realizes itself that its crashed and a window pop's up, to send a bug report and restart the Bitdefender services. If this window doesn't come up, I have to restart my system. Then Bitdefender runs normally again, till the next 1-2 updates and it starts again.

The_Virus

I have found a topic, with the same topic / bug:

http://forum.bitdefender.com/index.php?showtopic=15287

Alex Stanciu

Hello The_Virus,

In order to better understand this issue, we have created you a support ticket :200909241009178 and sent you an email with some troubleshooting steps . Please reply when you have time with the files that we need.

Thank you .