2010 Install Issue!

twiceBIT

What happened to customer service???? Been waiting for 2 days for help with an installation problem, keep getting "insufficient privileges error - threat scanner\TBDA.tmp" What make things worse the computer I'm trying to load this on is 50 miles away at my daughter house.

Alex Stanciu

Hello twiceBIT,

In order to solve this issue we recommend you to follow the steps bellow :

1. Download the BitDefender uninstall tool from the next link : http://www.bitdefender.com/uninstall .

2. Start your computer in Safe Mode :

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins

to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click "Yes" to acknowledge.

3. Run the uninstall tool downloaded earlier and reboot your computer when you will be prompted.

4. Download the BitDefender installation kit from the next link and run it in order to install BitDefender.

Please let us know if the same issue occurred after you follow these steps.

Thank you .