Where Is My Product?

ilcmike
ilcmike
in Bitdefender 2010 products

Hello,


I recently purchased bit defender and did not receive an e-mail confirming my purchase. I quickly read the info when I purchased it and understood (perhaps wrongly) that an email would arrive giving me the necessary tools to actually download and use bit defender. Did I misunderstand something? Will it come in a box by mail? If so, is there still an e-mail I should be expecting confirming my purchase?


I had to resort to the forum, because the website has no way for a customer to contact customer service without a license key. I probably made a simple error, but it would be nice to find out.


Any help?


Thanks!

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello ilcmike,


    I have sent you a personal message with your license key and the installation steps . Also, one of my colleagues from the Customer Care team will send you an email with your order number, license key and the instructions that will help you install BitDefender 2010 . We apologize for this sittuation and do not hesitate to contact us back if you have any other questions.


    Thank you .

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