Startup Issues With Bd 2010

When I startup my computer the BD icon appears in the system tray (red normal) then turns grey for a short time with the message when I mouse over.

"Bitdefender services are not responding. Please restart the computer and if the problem persists contact Bitdefender Support." :huh:

Image provided "Bitdefender Startup"

After a while the icon in the systray turns red again and I get the following Security Center alert.

VIRUS PROTECTION

Bitdefender Antivirus reports that it is turned off -

Spyware and other maleware protection

Windows Defender and Bitdefender Antispyware both report they are turned off.

Image provided "Bitdefender Security Center"

Bitdefender 2010 Antivirus (Updated to latedt)

Ver. : 13.0.16

Also running Zonealarm Pro for Firewall v. 9.0.114.000 (Updated to latest)

Windows Vista 64bit Home Premium

Service Pk 2 (all patches from windows update)

6g DDR3 Ram

i7 Intel 920

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Comments

Alex Stanciu

Hello James Nolan,

The message that the BitDefender services are not responding, appears at startup and it should disappear after all the BitDefender services are loaded . In order to further investigate the reasons why Windows Security Center is not displaying BitDefender as being active, we recommend you follow the steps described here and send us back the download link for the vsserv log.

Thank you .

Thrumbar

Here is the file you requested ...... <img class= " />

Hello James Nolan,

The message that the BitDefender services are not responding, appears at startup and it should disappear after all the BitDefender services are loaded . In order to further investigate the reasons why Windows Security Center is not displaying BitDefender as being active, we recommend you follow the steps described here and send us back the download link for the vsserv log.

Thank you .

/applications/core/interface/file/attachment.php?id=5695" data-fileid="5695" rel="">vsserv.log

vsserv.log