Ie, Windows Live Mail And Performance Problems After Install

I installed "BitDefender Anti-Virus 2010" an my XP laptop (1.3ghz cpu / 2gig ram), and upgraded to SP3, IE 8 and MSN by req of BD.

After installing ive got several problems.

The startup are now slow, and for opening a browser window(FF), it takes quite some time. Opening programs has also slowed down, and changing between programs are slow too.

The IE8 dosen open at all. The process run, but the browser window dosent show.

Windows Live mail, opened from MSN wont work at all now.

How do I fix this? Planned to install BD on two more PC so...

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Alex Stanciu

Hello frydek,

Please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition .

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop and upload the file that was created by the SupportTool on http://www.sendspace.com/, then send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution.

Thank you.

frydek

Hello frydek,

Please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition .

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop and upload the file that was created by the SupportTool on http://www.sendspace.com/, then send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution.

Thank you.

computer are faster now but still the error of the programs mentioned are still there...

link:

http://www.sendspace.com/file/3p8pki

Alex Stanciu

Hello frydek,

Please open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . BitDefender Active Virus Control Settings window should be displayed. Please disable this option then click on Ok.

In case there are any error messages, please take some screen-shots, upload them on http://www.sendspace.com/ then post here the download link .

Steps that will help you make a screen-shot:

1. When the window is on you desktop press the PrintScreen key (PrintScreen is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows' clipboard);

2. Open the standard Paint program, that comes with every Windows installation (Start -> All Programs -> Accessories -> Paint);

3.Paste the picture (Edit -> Paste);

4.Save the file into the JPEG format into a location of your choice and reply to our email with the image attached.

Thank you.

frydek

Hello frydek,

Please open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . BitDefender Active Virus Control Settings window should be displayed. Please disable this option then click on Ok.

In case there are any error messages, please take some screen-shots, upload them on http://www.sendspace.com/ then post here the download link .

Steps that will help you make a screen-shot:

1. When the window is on you desktop press the PrintScreen key (PrintScreen is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows' clipboard);

2. Open the standard Paint program, that comes with every Windows installation (Start -> All Programs -> Accessories -> Paint);

3.Paste the picture (Edit -> Paste);

4.Save the file into the JPEG format into a location of your choice and reply to our email with the image attached.

Thank you.

I have done this already. no error msgs. any other solutions?

dave r

I have done this already. no error msgs. any other solutions?

With regards to ie 8 ,you should be able to roll back to ie7, un install it, ie8 is not supported by a lot of addon vendors as yet so i personally don't use it i use ie7 without probs

frydek

With regards to ie 8 ,you should be able to roll back to ie7, un install it, ie8 is not supported by a lot of addon vendors as yet so i personally don't use it i use ie7 without probs

should not be a problem to run ie8 really... its just a problem after installing BD... same with msn and Firefox. The are bugging and they never did before...

Think I have resign and reinstall BD... It really should not be this hard to make it just work :-(