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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Kudos To Bit Defender
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I have to give kudos to BD for their effort in trying to resolve these problems as quick as they can... They came out swinging first and that says something... I too was thinking of jumping ship but patience here will pay off I believe...
From what I've received for emails from both, Kaspersky and BD, Kaspersky seems to be in the lead with more unsatisfied customers by a margin of 10-1... So, be patient a bit and let the people do their work to fix the issues.. Some fixes have been posted apparently, so now it's up to everyone to report back... I believe in this program and I do like it lots... Good luck BD, I hope you can take care of business, cuz it's the people that will keep you in business... 
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