Live Messenger Login Fails

strokedriver

Since upgrading to Bit Defender Internet Security 2010, I cannot logon to Live Messenger after the PC restarts.

If I follow the solution given elsewhere.... restart in Safe Mode, rename imguimsn.dll to imguimsn.d_, I can then logon to Live Messenger when the PC restarts.

However, next time the PC restarts, I have the same problem and have to repeat the Safe Mode rename process all over again.

This is intolerable.

Surely Bit Defender can come up with a permanent fix...if not, I will have to look for a better Internet Security provider.

I am running Bit Defender Internet Security 2010 build 13.0.17.343 under Windows XP Pro.

The imguimsn.dll file is version 13.0.8.117

Alex Stanciu

Hello strokedriver,

We are sorry to hear that this sittuation is still reproducing on your system. In order to see what exactly happened we recommend you to follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link .

We are looking forward to your reply .

Thank you.

strokedriver

Thanks, Alex

I had already tried that.

I have tried again.

Each time the Support Tool hangs on Step2/3, with the progress bar stopped about 1/3 of the way across.

Chris

Hello strokedriver,

We are sorry to hear that this sittuation is still reproducing on your system. In order to see what exactly happened we recommend you to follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link .

We are looking forward to your reply .

Thank you.

Alex Stanciu

Hello Chris,

In order to be able to assist you, please follow the steps from the next BitDefender article : http://www.bitdefender.com/KB389-en--Asking-for-assistance.html /http://www.bitdefender.com/KB389-en...sistance.html and send us a reply to our email with the following reports: "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg";

We are looking forward to your reply.

Thank you.

strokedriver

Thanks, Alex

The files are on the way to you.

I have sent them from a different email address because of a problem on the registered address.

Looking forward to hearing from you

Chris