Two days ago I uninstalled BDIS 2010 and went back to BDIS 2009, which had been working well on my system. It appeared that it was going to go on and work well.
I left my computer around 2 a.m. and when I came back to it today at around 10:30 there was a window on my desktop telling me that I needed to restart to apply some BDIS 2009 product update that was apparently applied while I was gone. I did so. I opened my email program (Windows Mail) and discovered that an old problem that got solved long ago is back. Even though I do not have the anti spam module enabled on BD, it has once again removed half of my mail rules. I went to chat support to ask about this and the only thing they can do for me is send me their form email with those two tools they want me to run. I just asked the support person if there was nothing else they could suggest for me to check into or try because I was "so tired of sending these reports and then waiting at least a week for a reply." He typed back why they want the tools and don't want to give further suggestions until after they have looked at them ... and then he flat out said good-bye and hung up on me.
I think I am finally ready to quit messing with this company even though I have 577 days left on my sub. What I want to know, from anyone who knows, is this:
When I uninstall BDIS 2009 for the purpose of installing a different security program should I go into the registry, do a search and remove any BDIS keys that remain?
I ask because their uninstall tool is supposed to remove registry keys, but after I uninstalled BDIS 2010 and installed 2009, I did a search for "BitDefender 2010" in the registry and keys were found. I went to chat and asked about that and they told me this is perfectly acceptable because it just means 2009 is using these keys. But if I get rid of BD altogether, then I'm assuming any leftover keys in the registry could cause problems with a new security program.
Please advise.
Thank you.
