Installation Problems

lklindst

I installed bitdefender on my vista 32bit hp computer. Before the installation completed i received an error message that the IMGCLN stopped working the the cd ejected and i was told the computer needed to be restarted. I restarted and i get the message bitdefender agent stopped working. When i open it from the desktop it will run but when i minimize it to the tray it disappears and i have to reopen it.

I have uninstalled and reinstalled 2 times and still get the same error.

I also have it running on my vista laptop and have had no problems.

Any help would be appreciated.

Lance

Alex Stanciu

Hello lklindst,

In order to further investigate this issue please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

Thank you.