No Action Possible?

drumpza

Can anyone tell me how to manually delete a file when bitdefender says "no action possible" and that I can delete them manually? Thank you so much as I am so confused, Drumpza

Alex Stanciu

Hello drumpza,

In order to manually remove an infected file you need to perform the following steps:

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;

2. Set your computer to display hidden objects;

3. Browse and delete the infected file(s):

4. Empty the Recycle Bin;

5. Enable the real-time protection.

In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.

~ Below you will find complete instructions in terms of how to perform the above actions. Only use the how to instructions for the tasks that you need to complete and ignore the rest. ~

[how to DISABLE THE REAL-TIME PROTECTION on BitDefender 2008]

In order to disable the real-time protection please open BitDefender, select "Settings", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.

[how to DISPLAY HIDDEN OBJECTS]

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".

Thank you.