Bitdefender 2010 Desintalled Itself
I purchased the Total Security 2010 suite and installed it from the CD on my Windows XP machine (after desinstalling McAfee Total 2009 suite). Everything when well, I did a full detailled virus scan where 22 errors were found and probably corrected as the result was nothing to worry about. I did all the others scan as well (defrag, optimize registeries, etc..). Everything was ok so far.
During the day the PC prompt for new Microsoft updates and I started the install and run out for dinner.
When I come back then things were strange:
- One of the Microsoft update was not installed (error)
- The Bitdefender was grayed and mouse over was telling that subscription had expired (which had started 6h before). I tried to open it, no results
- Rebooted the PC. No more bitdefender 2010 in the task bar. nor trace of it in the start-program menu
- I checked in the /programs/ folder and found some directory but almost nothing in them.
- I try to reinstalled from CD and installed failed asking to remove the old version. No entry to select in control panel-deinstall SW.
- Used the deinstalled tool and it failed asking to start an on-line scan
I left home this morning after on-line scan started.
Any idea where should I look to solve this issue ?
Comments
-
Hello SergeB,
In order to solve this issue try reinstalling BitDefender following the steps bellow :
1. Save and run first the uninstall tool from the next link and then reboot the PC:
http://www.bitdefender.com/uninstall
2. Save your product from the next link:
http://download.bitdefender.com/windows/de...ty_2010_32b.exe
- copy and paste the link into your browser and press [Enter].
- a new window will appear with two options: [save] and [run] - press [save]
- after saving the file, please run it in order to install it.
3. Register it with your license key .
Let us know what happened.
Thank you.0
