3 Items Bit Defender Can't Clean

v6kotart

Here is a copy of part of the log file. I'm not sure why it can't get rid of these few items. Can anyone help??

BitDefender Log File

Product : BitDefender Antivirus 2009

Version : BitDefender UIScanner v.12

Scanning task : Full System Scan

Log date : 12/1/2009 3:59:59 PM

Log path : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\full_scan\1259704799_1_02.xml

Scan Paths:Path 0000: C:\

Scan Options:Scan for viruses : Yes

Scan for adware : Yes

Scan for spyware : Yes

Scan for applications : Yes

Scan for dialers : Yes

Scan for rootkits : Yes

Target Selection Options:Scan registry keys : Yes

Scan cookies : Yes

Scan boot sectors : Yes

Scan memory processes : Yes

Scan archives : No

Scan runtime packers : Yes

Scan emails : No

Scan all files : Yes

Heuristic Scan : Yes

Scanned extensions :

Excluded extensions :

Target Processing:Default action for infected objects : Disinfect

Default action for suspicious objects : None

Default action for hidden objects : None

Default action for encrypted infected objects : None

Default action for encrypted suspicious objects : None

Default action for password-protected objects : Log as not scanned

Scan engines summaryNumber of virus signatures : 4669294

Archive plugins : 44

Email plugins : 6

Scan plugins : 13

System plugins : 5

Unpack plugins : 8

Overall scan summaryScanned items : 88211

Infected items : 34

Suspicious items : 0

Resolved items : 31

Unresolved items : 172

Password-protected items : 169

Overcompressed items : 0

Individual viruses found : 24

Scanned directories : 10472

Scanned boot sectors : 1

Scanned archives : 5

Input-output errors : 43

Scan time : 01:30:56

Files per second : 15

Scanned processes summaryScanned : 26

Infected : 0

Scanned registry keys summaryScanned : 1093

Infected : 0

Scanned cookies summaryScanned : 254

Infected : 0

Remaining issues:Object Name Threat Name Final Status

C:\Documents and Settings\NiCaMaCoLe\Local Settings\Temporary Internet Files\Content.IE5\I3DZ1ZZA\doc1[1].pdf=](JAVASCRIPT) Exploit.PDF-JS.Gen No action was possible

C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\YRN75TMK\yhrrrrsfob[1].txt Trojan.Downloader.Loadadv.ACA No action was possible

C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\6JYLAZOX\166[1].exe Trojan.Downloader.Loadadv.ACE No action was possible

Alex Stanciu

Hello v6kotart,

Please follow the steps bellow and let us know what happens :

1. Restart the computer in Safe Mode;

2. Set your computer to display hidden objects;

3. Browse to the next locations:

C:\Documents and Settings\NiCaMaCoLe\Local Settings\Temporary Internet Files\Content.IE5\I3DZ1ZZA\ and delete the file "doc1[1].pdf"

C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\YRN75TMK\ and delete the file "yhrrrrsfob[1].txt"

C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\6JYLAZOX\ and delete the file "166[1].exe"

4. Reboot your computer normally and let us know what happens .

[how to RESTART IN SAFE MODE]

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

[how to DISPLAY HIDDEN OBJECTS]

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".

Thank you.